Operations | Monitoring | ITSM | DevOps | Cloud

Learn the differences between SLA, SLO and SLI and how to implement these metrics to improve the quality of service offered by your company. Also, learn about the challenges and best practices for implementing them, along with some real-world examples.

What is one thing IT can do to make end users the happiest? Deliver a killer network with blazing speed and rock-solid reliability, that’s what. You can’t get that just by tossing in a bunch of bigger, faster pipes. Pipes are not the only answer. You need a holistic view of your network to build a complete and comprehensive plan to keep all your connections on top.

In today's fast-paced digital landscape, maintaining robust and efficient IT operations is more critical than ever. As organizations embrace complex infrastructures, integrating cloud services, microservices, and distributed architectures, the need for comprehensive visibility across the entire stack becomes paramount.

Organizations face significant challenges in increasing the efficiency of their growing cloud spending, even as the flexibility and variety of available cloud services offer many opportunities for optimization. Cloud environments are complex and dynamic due to the breadth of services and the drive to adopt new technologies, such as Arm-based processors and GPUs that enable AI capabilities.

‍This is a follow-up to two previously published posts on Pietrasanta Traceroute, Catchpoint’s traceroute alternative. Check out the first for technical details about how it works and the second to understand how it solves firewall and path challenges inherent in existing traceroutes. We’re continually looking for ways to respond to the evolving demands of the Internet to create the most useful network (& general IPM) monitoring capabilities.

IT service outages, while inconvenient, also carry widespread ramifications that affect productivity, revenue streams, business reputation, and customer satisfaction. These outages can also drive burnout and increased human error for the IT operations (ITOps) teams tasked with managing the stress that comes with urgent issues and escalations.

A while back, we covered how to check your Windows IIS and Loggly logs to view the source of a DDoS attack, but how do you know when your network is under attack? It is not efficient to have humans monitor logs every day and every hour, so you must rely on automated resources. Automated DDoS monitoring gives your security team more bandwidth to focus on other important tasks and still get notifications should anomalies happen due to a DDoS event.