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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Team Update: Recent Software Updates and Vulnerabilities

Todd shares important updates with the team, covering a range of topics. These include the Chrome update, vulnerabilities found in Windows 11 and Windows 10, known issues and errors, SharePoint server update, updates on click-to-run apps, dotnet framework updates, and monthly roll-ups for T net. The holiday season has resulted in limited releases.#ChromeUpdate, #WindowsVulnerabilities, #SharePointServer, #DotnetFramework, #HolidaySeason.

5 Must-Have Professional Services Automation (PSA) Features

The right set of professional services automation features can transform your business operations. ‍ Most organizations (97%) believe that business process automation is crucial for digital transformation. 67% of companies use business process automation solutions that improve end-to-end visibility across different systems. While 24% of companies have started implementing low-code process automation systems, 29% plan to implement low-code process automation software shortly.

How Better DEX Benefits People + Performance: 3 Key Use Cases

Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organization, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organization's cybersecurity and compliance posture.

Assessing Biden's recent executive order on A.I.

In October 2023, President Biden issued an executive order on artificial intelligence. The order requires developers of dual-use foundation models (LLMs that pose security risks) to perform red team tests and provide regular reports to the U.S. Department of Commerce. Enterprise analyst John Donegan covers the order's nuances, assessing its positive aspects while also highlighting where it falls short.

Optimizing the Retail Returns Process

January often means the longest lines in the retail store are for returns. And, maybe ironically, those returns are regularly processed at the Customer Service desk. That right there — that’s an annual challenge. Consumers entering a store to make a return or exchange are already feeling inconvenienced. They bought or received an item they can’t use, and they’re at the store to resolve that problem.

Understanding IT discovery for ITSM and modern IT stacks

IT discovery is the process of systematically identifying all existing IT components within a tech stack. It involves discovering hardware and software, understanding their configurations, and mapping their interdependencies. Much like your annual doctor visit can proactively identify potential health issues, your IT discovery process can also flag problems and deliver insights to ensure improved operational well-being.

Unlock the power of the Cloud with App Distribution in Ivanti Neurons for UEM (updated video 02/...

Ivanti Neurons simplifies application deployment from the cloud in UEM, offering technical support, compliance tracking, and an intuitive interface. It allows users to create and manage app packages, configure stages, and execute operations. On-demand installation reduces manual efforts, while software compliance tracking ensures successful installations. Ivanti neurons leverage cloud technologies to provide efficient and up-to-date software.

The Key Role of Cloud Observability in Ensuring Security

The utilization of cloud-based technologies developed to optimize and streamline business operations is far from a novel idea. In fact, research suggests at least 90% of modern organizations currently use cloud platforms and related technologies to oversee essential processes.

PAM Masterclass - Episode 1: Privileged account governance and remote password reset

In the first episode of our masterclass series, we will extensively cover how to discover and onboard all your privileged users and resources in PAM360. We will discuss how you can manage granular access to resources based on user roles and privileges. Additionally, we will delve into the password rotation capabilities of the product, ensuring compliance with both built-in and custom policies and demonstrating how it automatically resets passwords for a wide range of remote resources.