Keeping track of software renewals is a must-do for any business that is dedicated to IT Service Management (ITAM) or IT support in general. It's all about making sure you keep using your software licenses legally after they expire. But it's not always a walk in the park; Software License Management can be overwhelming and time-consuming, particularly as most organizations are juggling with many installations, each with their own dates, terms, and conditions.

I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described "digital nomad" and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good DEX is all about in the era of Everywhere Work.

The right set of professional services automation features can transform your business operations. ‍ Most organizations (97%) believe that business process automation is crucial for digital transformation. 67% of companies use business process automation solutions that improve end-to-end visibility across different systems. While 24% of companies have started implementing low-code process automation systems, 29% plan to implement low-code process automation software shortly.

Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organization, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organization's cybersecurity and compliance posture.

January often means the longest lines in the retail store are for returns. And, maybe ironically, those returns are regularly processed at the Customer Service desk. That right there — that’s an annual challenge. Consumers entering a store to make a return or exchange are already feeling inconvenienced. They bought or received an item they can’t use, and they’re at the store to resolve that problem.

IT discovery is the process of systematically identifying all existing IT components within a tech stack. It involves discovering hardware and software, understanding their configurations, and mapping their interdependencies. Much like your annual doctor visit can proactively identify potential health issues, your IT discovery process can also flag problems and deliver insights to ensure improved operational well-being.