Does your business have a help desk in place? Are you tracking its performance? Knowing which metrics and KPIs to measure can differentiate success and failure. This article will explore the essential helpdesk metrics and KPIs and how they can help you optimize customer service. The help desk is responsible for providing support to employees and customers who need assistance with technical issues.

Are those different things? And how crucial it is to keep the balance?

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.