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The latest News and Information on IT Service Management, Service Desk and related technologies.

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some common service desk scenarios demonstrating how to practice these guiding principles in your organization.

Navigating Android's Scoped Storage with Velocity File Assistant

Android's scoped storage feature limits app access to file storage locations, creating difficulties for file management, particularly for MDM apps. Ivanti Velocity encounters problems with MDM clients on newer Android versions, and upgrades can impact file access. The Velocity File Assistant resolves these issues by relocating configuration files to accessible locations, checking specific directories, and copying files as needed. However, it requires file permissions to operate effectively.

Cloud Network Monitoring: Ensuring Visibility in a Distributed World

As businesses transition to the cloud, the need for strategic implementation of Cloud Network Monitoring has become essential. This is because IT managers and CIOs across organizations are looking for robust real-time monitoring, performance optimization, and security vigilance for their distributed network. If you’re also thinking of cloud networking monitoring and want to know more about it in detail, continue reading this article further.

Best Service Delivery Software for 2024

The best service delivery software enables professional service providers to stay ahead of the curve and enhance customer satisfaction. From streamlining operations to boosting efficiency, there is no shortage of ways in which service delivery tools can help drive customer satisfaction and retention. This article will explore how you can identify the best software solution for your business.

Create an account manually Neurons MDM Console #shorts

This guide walks you through the process of manually creating an account in the Ivanti Neurons for MDM Console. You'll learn how to add a single user, provide an email address and username, and add additional information for real person accounts or user groups. The guide also covers importing user records from an LDAPS server or a CSV file.#IvantiNeurons #MDMConsole #AccountCreation #UserRecordsImport #UserGroup.

How To Create A Software Implementation Project Plan For A Successful Rollout

Learning how to create a software implementation project plan is a worthy investment of your time. When software is effectively integrated with your existing workflows and processes, it enables your team to reap the full benefits of any given solution. A new joint survey by Mulesoft and Deloitte found that companies (with at least 1,000 employees) now use an average of 976 applications. Yes, 976 different solutions!

Top tips: 4 must-know IT budgeting tips revealed

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week, we’ll discuss some must-know tips to plan your IT budget. Budgets are an essential aspect of business that determine how different teams throughout an organization can enhance their functioning and the overall offerings of the business as a whole, however many businesses struggle with planning their budgets.

What are the fundamentals of an IT service desk?

An IT service desk is the backbone of enterprises that rely highly on technology. It is responsible for providing technical support and assistance to employees and customers who experience issues with their technology. This signifies an IT service desk’s integral role in enhancing an enterprise’s internal/external service delivery and user experience. However, enterprises can only enhance their service delivery and IT operations when they maximize their service desk.