Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Site reliability truth bombs by Piyush Verma (CTO & Co-founder at Last9.io) #shorts #podcast

Dive into an in depth conversation on how software has now become the backbone of things and get access to extraordinary reliability nuggets with Piyush. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.

5 Hidden Costs of Over-Sensitive Monitoring Systems in Incident Management

Monitoring systems are invaluable for detecting incidents before they spiral into catastrophes. However, there's a hidden danger lurking within even the most robust monitoring setups: false alarms. When systems are overly sensitive, they raise alerts for incidents that don't actually exist. While this may seem harmless on the surface, hyper-sensitive monitoring can quietly drain time, money, and morale in ways that only become apparent over time.

The Human Element in Incident Management: Balancing Psychology, Communication, and Team Dynamics

Incident management isn't just about technology; it's about people too! Understanding the human factors—psychology, communication, and team dynamics—is just as crucial. Let's explore how these elements are essential in incident management.

6 Common Challenges in Incident Management

$1.81 trillion—that’s how much software operational failures cost US companies in 2022. But you can avoid such software mishaps. How? With robust incident management! However, running an incident management is no easy feat. It comes with its fair share of challenges. The following are some typical problems you might face when managing incidents: Let’s dive into the nitty-gritty of what causes these problems, their consequences, and how to fix them.

New Features: AI Help for On-call Schedules, Event Explorer, and Revamped Status Page Designs

We're thrilled to announce the latest enhancements to ilert AI in our most recent update. For those eager to dive into AI functionalities firsthand, we invite you to reach out to us at support@ilert.com. We'd be more than happy to welcome you into our Beta program. Moreover, we always appreciate your input on the ilert roadmap and look forward to hearing your innovative feature suggestions. Now, let's delve into the exciting new updates!

The Debrief: Making incidents less painful with Kerim Satirli of HashiCorp & Lawrence Jones of incident.io

For a lot of teams, incident management can be a bit of a headache. It's stressful. It's not optimized. The whole process can feel like it's being held together with tape. Worst of all? Responders are the ones feeling the brunt of it. But in reality, your customers are, too. Think about it: But honestly, the situation doesn't even have to be so dire. Things can be, generally speaking, totally fine.

Demystifying Digital Operations: A Comprehensive Overview

In today's hyper-connected world, digital operations underpin every successful organization. Yet, with countless tools, processes, and complexities involved, it can be challenging to understand the big picture and optimize performance. This blog aims to demystify digital operations by providing a comprehensive overview. We'll explore key topics, illustrate them with real-world examples, and highlight practical use cases to shed light on this vital aspect of modern business.

Navigating the Waters of System Performance: A Deep Dive into a Recent Incident

In digital transactions, even the slightest hiccup can ripple through the system, causing significant disruptions. Our recent encounter with an unexpected system slowdown and a noticeable drop in transaction success rates is a testament to the intricate balance required to maintain seamless operations. This post aims to shed light on the incident, our findings, and the measures we’ve taken to fortify our system against future disturbances.

Simplify Service and Alert Management at Enterprise Scale with Squadcast Global Event Rules (GER)

Tired of managing a web of webhooks for your various services? Squadcast's Global Event Rulesets offers a centralized solution. Define alert routing rules from a single configuration point and apply them across all services, reducing complexity, boosting your efficiency, and simplifying your Incident Management process. This explainer video dives into GER, your secret weapon for.

Application Migration: 5 Things that Can Go Wrong

Application migration is the process of moving an application from one environment to another. For example, you may choose to migrate an application from an on-premises enterprise server to a cloud provider’s environment, or from one cloud environment to another. The aim is typically to improve the flexibility, scalability, and cost-effectiveness of the application. Application migration is a complex process that requires careful planning and execution.