When the capabilities of IT service management are applied to other business functions like HR, Finance, Facilities, Legal, Sales, or Marketing to improve service delivery, it is known as ESM (Enterprise Service Management)

At ServiceNow, we’re continually innovating to help make work better for everyone. I’m excited to announce the launch of three new Now Platform® solutions to help enterprises advance their digital transformation efforts. These solutions include new features to unlock productivity, low-code governance, and innovation for the new world of work.

We have a saying at ServiceNow that the world’s biggest challenges are our biggest opportunities. Our purpose is to make the world work better for everyone — from the daily conveniences we’ve come to expect, to the larger-than-life experiences we’ll never forget. There are infinite ways we can help solve the world’s toughest business challenges, and we want to celebrate all of them. That’s why we’re unveiling the next phase of our brand evolution.

Helpdesk support software is used by organizations of all sizes to effectively manage support requests from customers. When support teams have access to the right tools, they can elevate customer experiences and inspire retention. Investing in robust helpdesk support software is a no-brainer for your organization. ‍ The question is, what are the best practices for implementing helpdesk support software? Typically, support teams already have firmly established workflows and processes in place.

When a software update backfired resulting in an influx of IT tickets, this organization scaled the fix across all impacted devices, saving 100+ IT hours. Whether organizations run into technical roadblocks, budget constraints, resource limitations or any of the other myriad challenges that can stop a digital transformation project in its tracks, 73% of companies fail to provide any business value from their digital transformation process. All that planning and hard work for nothing.

At ServiceNow, customers have been our passion from the start. “The original founders of the company, beginning with Fred , always had the customer as the first, second, and third priority,” says CEO Bill McDermott. That passion drives us to work tirelessly to innovate on behalf of customers and help solve their business challenges. Good news travels fast. When our customers find better, easier ways to work, they want to share the experiences with others.

Creating a seamless digital support experience can make employees, service desk agents, and businesses more successful. Automating mundane, time-consuming tasks, such as triaging incidents and shifting to a proactive support model offers numerous benefits: That’s why ServiceNow and Microsoft entered a strategic partnership to help mutual customers accelerate digital transformation, create great experiences, and unlock productivity, including leveraging artificial intelligence (AI).

Activity on Now Learning, ServiceNow’s learning platform for training and certification, is on the rise. Total logins rose 25% between 2020 and 2021, and on-demand course completion increased 43%. As ServiceNow revenue continues to grow at 30% per year, the demand for skilled administrators, developers, and architects is rapidly increasing.

With a constant stream of new technology and customer questions, it can be challenging to manage it all while keeping up with all the necessary tasks to ensure things are running smoothly. For example, help desk asset management software was designed to help with providing IT support services to customers while also managing company assets.