Service management needs to change. The philosophies and understanding that gave way to the original concept of ITSM have been overtaken by time and perspective, rendering them outdated and leaving IT managers grasping with how to move forward. Because the various factors of work are constantly shifting (shown most clearly over the course of the last two years, but broadly true of any given period of time in tech), we need to be limber in our ways of thinking of these concepts.

Like all Ninja products, Ninja Ticketing gives users many opportunities to save time through automation. Setting up automations against a tabula rasa can be a daunting task when first getting started with ticketing. We wrote this blog post to help new users get started with common, helpful automations you can use from day one. This guide will provide step-by-step explanations and screenshots to show how to set up these automations.

At ServiceNow, we ushered in spring with an upgrade to the Now Platform: the San Diego release. A refresher in more ways than one, the San Diego release incorporates new features, products, and applications to power productivity and automation. In a world where innovation happens at the speed of light, ServiceNow works to empower our customers with the latest technology so that work flows smoothly. Our purpose, after all, is to make the world work better for everyone.

Running a successful start-up is quite a tough job. You’ve got a lot of things on your plate, such as managing your marketing expenditure, keeping track of your finances, managing HR, after-sales support, and so on. Along with these tasks, you also need to ensure that your IT support capabilities are good enough to meet all the upcoming challenges associated with technical support teams and your end-user community.

To run a business efficiently, it is particularly important to keep your customers happy. It does not matter how many customers you have, what matters is how good your service is! However, providing the best customer service can be a daunting task. Every customer wants their queries resolved at the earliest. However, it can be a huge problem, especially when there are customers in abundance. This is where a mobile helpdesk solution comes into play.