Some industries operate like clockwork. The process is so well-oiled that the participants can predict how many hours will be spent by which person, on a project and even the timing of when a task operator will complete something. But for others, efficiency is elusive. There are dozens of different points of intervention that can lead to production delays and subsequent loss in productivity.

Companies shifting to permanent hybrid work environments are up against major challenges, including additional investment in new physical experiences for employees. This is complex and expensive. It involves bringing together systems, technology, and teams that have historically been siloed. But with every challenge comes an incredible opportunity to make work better.

We’ve entered a new era of cyber risk where cybersecurity is no longer just an IT issue, according to findings from a May 2022 ThoughtLab global survey co-sponsored by ServiceNow. Although cyberattacks and breaches are increasing, many organizations are unprepared to respond. The problems come down to three main areas.

A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.

Imagine you’re in an airport and going through security. Why do you have to go through such rigorous checks? These security checks protect the passengers and the aircraft themselves from accidental harm and possible crime. Assume you’re in the office now. You enter the office after showing your ID card. Even if you forget your ID card, all you have to do is tell the receptionist your employee ID and they can let you in.

For the past year, the unprecedented movement of workers leaving jobs and switching career paths (aka the Great Reshuffle), has been top of mind for most organizations. Although losing talent is largely inevitable and a natural part of any company’s ongoing evolution, many organizations are recognizing the velocity of employee exits as one of the greatest risks they face today. To assess your organization’s risk, answer these questions.

Few industries have been more affected by the COVID-19 pandemic than travel. Singapore Airlines (SIA) faced a more difficult situation than most airlines given the lack of a domestic market in the geographically small nation-state. A robust digitalization push in the years leading up to the pandemic softened the worst effects and allowed the airline to quickly pivot.