We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility into major incidents that are impacting their customers within the Zendesk tool suite, so they can proactively update customers when an incident occurs.
In a SOC (security operations center), alerts originating from hundreds of systems compete to get attention. What ensues is a security analyst’s battle to beat alert fatigue while effectively defending their organization from cybersecurity threats. Alert fatigue is a major challenge faced by security operations center (SOC) teams. The stakes are even higher since they take on the enormous responsibility of maintaining networks and data systems.
So you want to build a better dashboard, do you? Well good, you’ve come to the right place! Splunk dashboards are amazing. They are incredibly versatile and customizable. The creation of a dashboard is incredibly simple and can be done all through the UI. If more in-depth customization is required, that can be done through the SimpleXML using HTML panels, in-line CSS, or by uploading a new app from Splunkbase or custom JS/CSS.
Since the OpenTelemetry Tracing Specification reached 1.0.0 — guaranteeing long-term stability for the tracing portion of the OpenTelemetry clients, the community has been busy working to get the SDKs and APIs for popular programming language ready to be GA. Next in our ‘Getting Started with OpenTelemetry’ Series, we’ll walk you through instrumenting a Python application and install both the OpenTelemetry API and SDK.
Defining and managing your AWS resources using an Infrastructure-as-Code (IaC) approach implemented with CloudFormation templates makes a lot of sense. While implementing IaC is a widely accepted best practice, it does come with challenges. Managing your infrastructure from lines of code and text-file templates, in the case of AWS CloudFormation, can quickly become overwhelming. We built stack.new to ease that pain.
Being a student can be exciting—and tough — all at the same time. There are many new things to get used to: a new place to live with new people, finding your way around a jumble of buildings, and new freedoms, often for the first time. Then there’s the challenge of your studies, with lots of new things to learn, deadlines to meet, and exams to pass. For many, life can feel quite stressful.
Exoprise CloudReady provides early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive, and Azure Active Directory. Users reported not being able to login into either of these services and were getting timeout messages. Exoprise detected the issue earlier at 3 pm EST (40 mins before Microsoft reported it) and was able to immediately relay the news to its customer base.
