Operations | Monitoring | ITSM | DevOps | Cloud

The digitalization of the end user experience is leading to increasingly rapid changes for both customers and business owners alike. Customers demand and depend on fast, reliable web services whether for informational purposes or to conduct e-commerce transactions. That’s why regardless of the device that is used, slow digital experiences aren’t easily forgiven. If they happen often enough, they will reflect poorly on your brand and will eventually impact your bottom line.

KPIs and Metrics are Essential Transformation Yardsticks—But So Is Experience. Although many IT leaders launch into projects with set goals, there’s no telling what sort of unexpected consequences will emerge. In episode 4 of The Change Makers podcast, you’ll see how you can plan and predict certain benefits, but several successful business outcomes arrive serendipitously. Take Lucy Hallam, Service Desk Manager at Croydon Health Services NHS Trust.

First, welcome to the new security resource center for N-able. We’re excited to have an area where we can share security-related information with our partners. I’m Dave MacKinnon, chief security officer for N-able, and my role, simply put, is to ensure that we keep our organization, our partners, and their customers’ data safe.

A common cliché in cybersecurity is, it’s not a question of if you get attacked, but when. We witnessed this firsthand when our former parent company was part of a major attack last year. While N-able products weren’t affected, it was difficult to watch friends and colleagues deal with the aftermath of an event of that magnitude.