Operations | Monitoring | ITSM | DevOps | Cloud

In its mission to simplify building and running cloud-native applications for users, Amazon has announced the GA of AWS App Runner, a new purpose-built container application service. With security top of mind for most organizations shifting to the cloud, Sysdig has collaborated with AWS to enable threat detection for the new platform.

For good or for ill, technology is constantly shifting and with it, the roles of those who manage that technology also shift. This is no different for a DBA than it is for a developer, an admin, or analyst. As new technology, like the adoption of the cloud, changes the role, people start to question whether or not there’s even a need for a DBA. The shortest possible answer to that question, in my opinion, is “Yes”.

Businesses both small and large require agility in how they handle device firmware and network configurations. For large networks especially, manual monitoring and change implementation can be inefficient. As such, more and more IT departments turn to automated network configuration management tools with bulk change capabilities.

Microservice architectures are everywhere these days. Even internal enterprise applications—which have typically been structured as self-contained monoliths—are now being designed using a microservices architecture. There are definite advantages to a microservices architecture. Breaking an application into discrete, independent chunks—basically mini apps—gives you enormous flexibility. But this flexibility dramatically increases complexity, especially when things go wrong.

One of the most common questions database professionals are asked by their systems and virtual machine (VM) administrators is “Why does the database server need so much memory?” You’ll get a more detailed answer to that question later in this post, but it’s important to understand a database engine is almost like a server within a server.

IT is ultimately about providing services to end users, and the IT help desk plays a critical role in this effort. As a result of the COVID-19 pandemic, there was a major uptick in the number of inquiries fielded through the IT help desk in 2020—and this trend will extend into 2021 and beyond.

The JFrog Free subscription is a SaaS cloud offering of the JFrog DevOps Platform that provides software developers, DevOps Engineers, System Administrators and students a sandbox environment to explore solutions to common DevOps challenges. Here are examples of common DevOps challenges, where having a free subscription to the JFrog Platform helps.

Attempting an upgrade or switch to a new ITSM tool is obstacle-ridden for IT directors. From having to address fears surrounding the cost of switching vendors to assessing service management maturity, building a case around why and how an ITSM can advance the business can be a harrowing feat. Thankfully, Info-Tech pulled together this selection guide.

In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, which makes it difficult to stay on top of things when something goes wrong. Customer service teams are the gateway to the customer, and more often than not they are the first line of defense when something goes wrong. The role of customer service teams is critical to maintaining and exceeding customer expectations.