Operations | Monitoring | ITSM | DevOps | Cloud

#ITConnections - Maintaining Service Level Agreements in a Challenging Environment

With the workforce moving outside the usual areas of your Service Level Agreements, it can be challenging to adapt and ensure service quality. Through SLA reporting, you can monitor and manage your SLAs, setting up custom alerts before they have been breached and you could be affected by an outage.

Detecting, Reporting and Mitigating Vulnerabilities for Go Modules

Go Module vulnerabilities frustrate the lives of many Go developers and can turn a simple project into a battle of endurance between the dev and their patience. With the process of CI/CD shifting left more and more, it’s becoming even more pertinent for developers to be able to track and report vulnerabilities as early as possible. JFrog GoCenter can help track and mitigate vulnerabilities and make the lives of Go developers easier.

How to Monitor Citrix Remote PC

Ever since the beginning of the COVID-19 pandemic and the resulting lockdowns, working from home has instantly become the primary way of work for most people. Even companies that already had functionality in place to work from home were instantly hit by scalability issues. Many of the existing solutions typically weren’t meant to be used for a 100% concurrent remote workforce.

Three Ways to Improve Service Reliability

The move to a more hybrid and distributed application architecture has pushed cloud providers to offer higher availability. Availability has become the key differentiator among competitors. The focus on offering higher and higher availability comes at the cost of other vital performance factors such as service reliability. This blog discusses some of the important takeaways from our recent on-demand webcast on improving service reliability.

Feature Spotlight: System Maps

Lumigo’s System Map is a real-time visualization of your entire application. A bird’s eye view of the whole stack with filters that allow you to drill down into a subset of your infrastructure. Our systems have grown exponentially both in scale and complexity. AWS takes care of scaling automatically, ensuring your application will scale gracefully regardless of the programming language, load, or location.

Shadow IT: Why Tech Support Comes Up Short

The catchphrase “shadow IT” has always been a bit misleading in the world of tech support. Is using Dropbox instead of Google Drive akin to committing some seedy act in a dark alleyway? Jokes aside, it seems tech support’s real problem has less to do with terminology and more to do with the way they approach shadow IT. Their aim is often near-sighted because their tools hold them back.

Four ways to improve knowledge management using Knowledge-Centered Service

Worldwide there are 5 billion searches a day, of which Google processes 3.5 billion, or 40,000 per second. More than half of web searches now come from a mobile phone, and this trend is not limited to consumers; businesses are also being impacted. ServiceNow customers, partners, and employees are searching for relevant information, both on their desktops and on mobile devices, to self-solve their own issues.

NiCE Linux Power Management Pack 1.10 for Microsoft SCOM

IBM Power servers run business critical workloads, so response time and availability is key. With the new NiCE Linux Power Management Pack, you have a comprehensive monitoring solution for your key Linux server on IBM Power Systems. Leverage your existing investment, reduce costs, save time and build efficiencies that will last beyond your expectations.