Operations | Monitoring | ITSM | DevOps | Cloud

Since the start of the pandemic, MSPs have faced extraordinary challenges—in many cases, carrying the burden of responsibility for ensuring their customers are able to continue operating in the face of an uncertain and constantly changing business environment. At the same time, they have also had to adapt their own ways of working in order to continue to operate and survive.

Spring is blooming here at PagerDuty, and so is our automation product line. We’re thrilled to share some exciting product announcements. First, we’ve officially rebranded our automation product line, Rundeck®, as PagerDuty® Process Automation. Fundamentally, everyone who buys Rundeck becomes a PagerDuty customer, so we decided to make it less confusing.

Learn about Obkio’s new Monitoring Agent hosted by Canadian IT service and solutions provider, Bravad ITm to help Bravad identify and troubleshoot network problems faster than ever before.

What exactly is a UNION operator? A UNION operation is defined as concatenating the results of two or more queries into a single result set. I remember a client struggling to bring data from several tables into a single result set using a complex OR query.

For the vast majority of organisations, it’s necessary to have some form of round the clock cover to support the business. Whilst it’s most commonly a concern for engineering, it’s increasingly common to have folks from various disciplines available out-of-hours. Irrespective of role, compensating people fairly is an important factor of running a healthy and effective on-call system.

Managing your on-call rotations just got a little less stressful. With Grafana 8.0, we introduced unified alerting, which centralizes alerting information into a single, searchable view. With the introduction of Grafana OnCall, an easy-to-use on-call management tool available in Grafana Cloud, you can now extend the alerting workflow in Grafana to ensure that the right notifications reach the right people at the right time using the right method.

Asymmetric routing is a situation in which packets take one path to go from source to destination, but replies take a different path to return. Notice I called it a “situation” and not an “issue”? That’s because it’s not always a problem. It only becomes a problem where there’s something stateful in the path, like a NAT device or a firewall.

The Ops agent is Google’s recommended agent for collating your application’s telemetry data, and forwarding them to GCP for visualization, alerting and monitoring. The Ops agent collates logs and a metrics collector into one single powerhouse. Some of the key advantages of using the Ops agent are outlined below.