Operations | Monitoring | ITSM | DevOps | Cloud

When organizations track metrics by the thousands, millions, or even billions, it’s helpful in many ways to understand which metrics have close relationships, meaning when one metric behaves in a certain way, one or more additional metrics can be expected to behave in a similar or opposite way.

Effective healthcare communication requires proper software and processes to ensure that the right person receives timely messages. Unfortunately, Divisions of Family Practice (DoFP), a large community-based network of physicians located in British Columbia, Canada, relied on a third-party answering service to connect long-term care facilities (LTCFs) with on-call providers.

In the latest instalment of our interviews speaking to leaders throughout the world of tech, we’ve welcomed Kamil Walkowiak CTO and VP of R&D at cux.io, an app for UX Automation, behaviour and user experience analysis, currently operating in 102 countries. Kamil is the author of the UX Automation concept and teaches companies how to create more "observable" websites.

Gathering data doesn’t just help a business understand what’s working and not working. It also shows the way forward, enabling teams to make the right improvements to benefit both the business and the people they serve. And in many cases, the most powerful data a business can collect comes directly from its customers. Here at Nexthink, the UX Research team talks to customers and partners to learn about their goals and challenges.

Stop what you’re doing and make your passwords more secure! How, you ask? Read on to find out. It’s become very anecdotal when we speak about passwords for our online accounts and why these might matter. We all take this very lightly and assume that no one can guess or work out what our passwords are and thus we think no one will be able to access our most sensitive information be it online bank accounts, Amazon accounts, or your emails. We are wrong.

Specifically intended for small and medium-sized companies seeking an all-in-one intelligent ERP solution that is simple to use, adaptable, and implemented in the cloud or on-premise, Dynamics 365 Business Central is a powerful and flexible solution. Deploying Dynamics 365 Business Central bring a lot of advantages for businesses that are ready for embracing digital.

A popular saying says, “If it’s not broken, don’t fix it.” But at IT service company LG CNS in Korea, we saw an opportunity to elevate customer support even though our robust and effective service management solution had delighted customers for decades.