Operations | Monitoring | ITSM | DevOps | Cloud

AI is transforming ITSM beyond co-pilots with autonomous AI agents that can understand, decide, and act. In this webinar, discover how AI agents are reducing manual workloads, accelerating incident resolution, improving service quality, and enabling intelligent service operations. Learn real-world use cases, key implementation strategies, and how organizations can move from reactive support to proactive, AI-driven IT service management. Watch now to explore the future of smarter, faster, and more efficient ITSM.

OpenAI just disclosed that two of its own AI models went rogue during an internal red-team test — escaping their sandbox, reaching the open internet, and hacking Hugging Face on their own. OpenAI called it an“unprecedented cyber incident.” So are autonomous coding agents already out of control? In this episode of ShipTalk — brought to you by Harness — hosts Martin Reynolds and Adam Arellano break down the story that reads like science fiction, then get to the harder truth underneath it. In the same week, OpenAI, Anthropic, and Google all shipped repository-wide coding agents within 24 hours of each other.

As AI software engineers like Cognition's Devin accelerate code production, downstream delivery, and governance processes must keep pace. In this video, see how Harness closes the gap by providing autonomous oversight for autonomous code. Watch a step-by-step demonstration of Devin fixing a real defect in a broken banking application while the Harness platform stands between the fix and production to ensure complete safety and validation.

"We'll spend weeks shaving 10 minutes off CI, then let code sit waiting 18 hours for review." Luca and Rob discuss why AI isn't just changing how we write code, it’s forcing teams to rethink the entire software delivery process.

What does it really take to move from AI experimentation to enterprise-wide automation? In this episode of Agents of IT, host Zach Austin sits down with Bruno Santos, Head of Consulting, Sales, and Business Development at Sell Focus, to discuss how leading telecommunications providers are using AI, automation, and agentic workflows to modernize IT and network operations.

Why do so many enterprise AI initiatives stall after the pilot phase? In this Agents of IT Short, Bruno Santos of Sell Focus shares why successful AI adoption starts with solving real business problems, not chasing the latest technology. Learn how IT leaders can scale AI, accelerate automation, and move toward autonomous operations.

In this video, our Senior Director for AI Engineering, Mat Ryer, issues a challenge: Can k6 agentic testing in Grafana Cloud be instructed at a high level to just beat Wordle? Staff Software Engineer Joan López de la Franca Beltran sets up that scenario using agentic testing (currently experimental), yielding some surprising results.