As a company known for our anomaly detection, we know a thing or two about spotting irregularities. So as we reached the end of 2019, we couldn’t help but think back on the 2010s and the anomalies that shook the world. Once we got to listing them, it really became tough to pick just 10. Ultimately, after much debate, we ranked them based on their impact, newsworthiness and how utterly unexpected they were.
New Year’s Eve marks the transition into a new decade, beginning with personal resolutions and expectations for 2020. Much is the same in the IT industry, as support teams expect to adopt trending technologies to reduce their mean time to repair (MTTR) and improve incident resolution. This post will provide an in-depth look into five trends, discussing how growing technologies streamline IT workflows in the new year.
Today’s news is filled with stories about the failures of IT and the impact to companies, consumers and brands. Because modern business relies heavily on IT, system outages and IT downtime have become a standard part of ‘doing business.’ 2019 saw several big outage stories. We’ve shared our Top 5 picks and discuss the importance of implementing an IT status page to help you successfully manage your organization’s IT downtime.
Site reliability engineers have one of, if not the, toughest roles in any organization. While dealing with incidents is one part of the job, the other is to build reliable systems. Google’s SRE book sums this approach nicely. One of the most important challenges for an SRE when it comes to balancing work between firefighting and toil reduction is the issue of alert noise.
The busiest shopping season of the year was chock full of glitches, aggravating harried shoppers and business owners alike. Did your X-mas gifts get diverted, delayed, or returned to sender due to a glitch?
The volume and ambiguity of log files makes them impossible for humans to process. The promise of logs is revealed when AIOps is applied to analyze their deep structure.
