In the era of distributed workforces, the need for effective remote incident response is more critical than ever. This blog serves as a comprehensive guide for data center operations managers, offering insights and strategies to navigate incidents with precision and efficiency, regardless of the geographical location.

In the fast-paced world of data center operations, the landscape is constantly evolving, and with the rise of remote work, the challenges and opportunities for operations managers have reached new heights. In this blog, we’ll explore the ins and outs of remote management and monitoring, providing insights and strategies to help data center operations managers navigate this dynamic terrain seamlessly.

In the dynamic world of data center operations, preparedness is key. This blog serves as a comprehensive guide for data center operations managers, exploring the critical aspects of disaster recovery (DR) and business continuity (BC) planning. Learn how to fortify your data center against unforeseen events and ensure seamless operations even in the face of adversity.

We are very excited to share that we have added an innovative new capability to the Exgience platform – generative AI-powered incident summaries.

The DevOps market surpassed $8 billion in 2022 and isn't expected to drop anytime soon. However, 64% of companies struggle to fill DevOps roles. The reason for this shortage is that DevOps professionals are a rare breed, as their role requires both hypertechnical and broad skills.

We’ve all been guilty of it. Creating rules and filters to hide those alerts that, for the most part, are just noise. Only then to have notifications about a legitimate issue also get swept up by those same filters. There’s only so many times we can break concentration and disrupt productivity before getting fed up with false positives and ignoring everything completely.

Good alerting hygiene consists of a few components: chasing down alert conditions, reflecting on incidents, and thinking of what makes a signal good or bad. The hope is that we can get our alerts to the stage where they will page us when they should, and they won’t when they shouldn’t. However, the reality of alerting in a socio-technical system must cater not only to the mess around the signal, but also to the longer term interpretation of alerts by people and automation acting on them.

Once the unsung heroes of the digital realm, engineers are now caught in a cycle of perpetual interruptions thanks to alerting systems that haven't kept pace with evolving needs. A constant stream of notifications has turned on-call duty into a source of frustration, stress, and poor work-life balance. In 2021, 83% percent of software engineers surveyed reported feelings of burnout from high workloads, inefficient processes, and unclear goals and targets.

Downtime costs money. That's why an effective incident management system is crucial. We're excited to announce our new partnership with Tulip to help manufacturers manage incidents better. This integration is an important advancement for complex production processes that require an in-depth operational strategy.