When a customer support call goes well, life is good. With Cisco UCCE and AppDynamics, every support call can be a great customer experience.

33% of consumers will leave a brand they love after just one bad experience. And almost 80% of American consumers say that convenience and speed are among the most important factors to a good customer experience (according to PwC). So yes, good UX design can make or break your business’ product and customer relationships. Hence, products are more people-focused than ever before.

The final stage of the popular Software Development Lifecycle after planning, analysis, design, and implementation is maintenance. This is where a full-fledged application running in production is constantly looked after and taken care of. Bugs, bottlenecks, slow database queries, security loopholes, and other issues are discovered and fixed before deploying the updated code. Log records and Application Performance Monitoring (APM) tools play a crucial role in software development maintenance.

It’s essential to perform a UX Audit on your website from time to time. It helps improve the quality of your site by reviewing its strengths and weaknesses. Chief Information Officers often carry out this job. However you can perform the UX Audit yourself if the company is small. Either way, you’re going to need a complete UX Audit Checklist that makes sure you get the most valuable insights from your audit.

In this blog, I’ll cover a real-world example of application performance troubleshooting a Java web app, hosted on JBoss Wildfly using Microsoft SQL as the backend database, including details of the analysis and diagnosis we had to perform in order to identify the root-cause of, and resolve, the performance issue.