Operations | Monitoring | ITSM | DevOps | Cloud

Recently, a colleague of mine joked that she manages a marketing team of three: Claire, Mark, and Sally. The punchline is that she’s referring to Clearbit, Marketo, and Salesforce. She felt that way because they each have their own role with unique insights and jobs, and her team shares information with everyone else the same way she does through chat.

The uncertainty fatigue is real. Those “how we’re handling COVID” emails from every business we’ve ever patronized have died down and many of us have settled into something resembling a routine, but most of us are still isolated from friends and family. We’re gearing up for a long summer of, yes, more uncertainty, with only the dim hope of an ambiguous return to “normal life” to cling to.

The Mattermost platform is a powerful messaging tool that enables secure team collaboration. Rather than creating unique Mattermost plugins for each tool, Cognitio created a custom SMTP mail intercept capability that leverages AWS Lambda functionality and custom code to create integrations for a number of third-party applications.

Remember that movie Groundhog Day? Where Bill Murray experiences the same day over and over and over and heartwarming hilarity ensues? Working from home can feel like a lot like that (minus the heartwarming hilarity). The hours meld together because there’s no natural divider to separate work time from personal time.

As a native New Yorker, I almost get the feeling I’ve seen this movie before. I saw 9/11 up close. I experienced the 2008 financial crash from inside Goldman Sachs. I’ve been through bomb threats, water main ruptures, and a hundred other predicaments too banal to remember distinctly. But even having worked and lead teams through all that, I still find the COVID-19 crisis challenging to navigate.

This year, I got a unique opportunity to call in at Mattercon 2020 and give a talk about my experience working on Mattermost and open source software (OSS) in general. I talked about how OSS helped me grow as a self-taught developer and how working on issues from Mattermost’s repos helped me gain experience and confidence in software development. In this article, I will highlight some of the things I talked about and also throw in a few pointers related to working on OSS.

Helping businesses deliver a seamless customer experience and ensure zero downtime has always been a key aspect of ManageEngine ServiceDesk Plus. One of this service desk solution’s powerful integrations is with Site24x7, wherein tickets are logged for specific Site24x7 alerts like Trouble, Critical, and Down. Once the incidents are resolved in Site24x7, their associated tickets are automatically closed in ServiceDesk Plus.

Jira users rejoice! We know many project managers rely on Jira, and developers are required to use it for issue tracking. The feedback we get from developers is that they don’t enjoy having to context switch to manage issues. Now, the best way to Jira is not going into Jira at all! You no longer have to leave the GitKraken Git GUI to do any of the following: *Paid features for Jira integration; free for GitKraken Boards integration.

Tanay is the Head of Developer Relations at n8n. He has published books on WebVR, virtual assistants on Raspberry Pi, and FirefoxOS. He has been listed in the about:credits of the Firefox web browser for his contributions to the different open source projects of the Mozilla Foundation. I’ve been involved in the DevOps world for a while and yet I finished reading The Phoenix Project only recently. The book piqued my interest in how teams execute their incident response playbooks.