Operations | Monitoring | ITSM | DevOps | Cloud

The Mattermost codebase is preserved on ice for the next 1,000 years

A lot will happen over the next 1,000 years, and the codebase for the Mattermost open source project will be along for the entire ride. On July 8, GitHub successfully deposited 21 terabytes of open source repository data in the Arctic World Archive, a (very) long-term storage facility located on the Svalbard archipelago in Norway near the North Pole.

Service Desk Now Integrates With Microsoft Teams

As part of our re-affirmed commitment to customers, Ivanti formed an Independent Business Unit that consists of a dedicated set of Ivanti products and services with the single purpose of pleasing its customers by providing long term value. This new unit’s development is driven by our customers’ feedback and requirements. We are pleased to announce our most recent release for Ivanti Service Desk 2018.3 - update 14!

New Integration: Create Zoom incident bridges automatically

Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Using the power of FireHydrant Runbooks, a Zoom meeting can be added with fully customizable titles and agendas based on your incident details. Let’s dive into how it works.

How to tackle remote teams with these 5 interesting online tools

The Internet has enabled a level of collaboration like never before in history. With just a few mouse clicks, you can see other people on the other side of the world and work with them remotely on whatever you want. Remote work is becoming new normal in many organizations. Managing teams remotely sometimes even in different time zones, with poor communication, monitoring becomes complex, and team misalignment is paramount.

Is Your Service Desk Too Complicated to Use?

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe it’s a frozen laptop, or a glitch in the browser, or an issue connecting to VPN. And maybe it’s a drive-by at the coffee machine or Slack message to a “tech-savvy” coworker.

Expedite incident resolution with Analytics Plus app for ServiceNow

As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.

Mattermost and Jitsi come together to deliver deeper collaboration

One of our favorite things about Mattermost is that it makes it easy for teams to collaborate on projects and topics in specific channels. Today, we’re excited to announce that Mattermost users can now easily carry conversations over to a video conference and screen sharing with Jitsi, a leading open-source video conferencing solution.

10 Ideal Appointment Scheduling Tools

Companies need special scheduling tools to organize and plan events, tasks, and various facilities. The business executives and managers or various projects need to be well-versed in their upcoming course of action. They need to plan their week accordingly, to decide when to attend meetings, events, and when to attend to clients. By planning their whole day, they will have time to make payments and perform their respective roles and responsibilities without any hassle.