Operations | Monitoring | ITSM | DevOps | Cloud

On Hermes and Mattermost

With the upgrade to React Native 61 came the prospect of substantially improving performance of our Android app. How? Through the use of Hermes, Facebook’s new JavaScript engine. To say that we were excited is an understatement. And with that excitement came curiosity: How is this new JavaScript engine achieving performance boosts?

Looking at shadow IT through a new lens

Depending on who you ask, shadow IT, also known as stealth IT, falls somewhere on the spectrum between “persistent headache” and “total mystery.” If you ask someone on an actual IT team, they might tell you that shadow IT poses an existential threat to security and compliance. But their coworkers – the folks responsible for bringing rogue tech into the company – typically don’t even know what shadow IT is.

Leverage analytics to get a unified view of enterprise IT

The IT department of an organization often encompasses several small subdepartments that operate independently from one another. While this enables efficient operations, it prevents top-level management from having a complete picture of the entire IT environment because metrics are split across several tools.

Top 10 Enterprise Tools for Developers

Enterprise teams face unique challenges when it comes to software development. Managing more developers means managing more code, more projects, more logistics… the list goes on. Many technical enterprise teams have adopted a DevOps strategy to help bridge the gap between code development and operations. When developers work in tandem with system architects to break down silos, it can have an incredible effect on the organization’s productivity and culture.

Resource Management, Images, and more with ServiceDesk Plus 11.1

The user education team at ServiceDesk Plus brings you a close-up on all the great features built into ServiceDesk Plus 11.1. Learn how resource management helps you distribute tasks among your techs; add images to your service templates; customize your application pages by user, and much more.

10 killer keystrokes that'll help you work faster

I remember it like it was yesterday, but it was 20 years ago. As I approached my boss’s desk, I saw her do something amazing: she made a smaller window appear on top of her screen, displaying the icons of her open applications. She quickly toggled and selected another. In an instant, she’d gone from Outlook to Excel. No mousing around, no hunting to open the app. I squawked. What the heck was that? That, my friends, was my alt-tab Eureka! moment.

GitKraken vs Tower

The increasing popularity of Git in the software industry has led to the introduction of numerous tools designed to make the version control experience faster and more intuitive. The most notable tool for enhancing a developer’s Git workflow is a graphical user interface (GUI). Most Git GUIs on the market today offer a variety of features for simplifying Git commands into quick actions; many also have a heavy focus on making collaboration easier.

Zendesk and PagerDuty: Helping Teams Work Together in Harmony

Your customers’ expectations are changing rapidly—they expect on-demand and personalized support whenever they interact with businesses. If one business doesn’t meet their expectations, they can easily order online from a different company, change service providers, or download a different app.

Best Courses to Learn Git

Whether you’re new to programming, considering going to school to be a software developer, or an industry vet looking to modernize your toolbelt, understanding Git can be vitally important. Git is a version control system that was first developed back in 2005. It’s completely free to use and its unique branching model makes it one of the most popular systems out there.