How Engineering and Ops Teams Use OKRs to Connect Technical Work to Business Outcomes
Engineering and operations teams have a measurement problem that most other functions don't. The technical metrics are excellent. Deployment frequency is up. MTTR is down. Uptime is at 99.97%. The CI/CD pipeline is running cleanly and the on-call burden has been reduced by 30% since the team adopted a proper incident management process. By every internal measure, the team is performing well. And yet, in the quarterly business review, the conversation keeps returning to the same uncomfortable question: what did engineering actually deliver for the business this quarter?