Operations | Monitoring | ITSM | DevOps | Cloud

CloudZero’s own AI Economics Pulse for September found the 75th percentile of its 430-company customer panel crossed 10% of its cloud bill on AI for the first time in August. Gartner’s latest survey found only 22% of organizations have scaled AI successfully and 11% don’t know what their own function spent on it last year. CJ Gustafson showed what that gap looks like on an actual invoice this week.

Worldwide AI spending will reach $2.59 trillion in 2026, up 47% from 2025, according to Gartner. Yet only 37% of organizations report any earnings impact from AI, McKinsey finds. These AI statistics cover what companies spend, what AI costs to run, and the ROI they're actually getting. That gap between the two headline numbers is the story of AI in 2026.

A help desk is the front-line function that receives user issues and requests, records them, provides basic troubleshooting, and routes unresolved work to the appropriate specialist. Its goal is to restore user productivity quickly. Typical help desk activities include: The work is usually tactical and reactive. A user cannot connect, open an application, or complete a task, so the help desk responds.

In Under the Hood with Go TLS and eBPF, I left socket tracking as an exercise for later. The example used bpf_get_current_pid_tgid() and explicitly excluded concurrent TLS operations. Capturing plaintext was enough for that post. With rustls, later arrived: I could read the HTTP payload perfectly and still attach it to the wrong TCP connection. That’s a frustratingly convincing failure. The request looks right. The response looks right. The application works.

One of the features I have been wanting in Kepler for a long time was the ability to use Pi as my agent when spinning up tasks. Pi is such a minimal harness that it doesn’t prompt for approval for every little thing and it’s system prompt let’s the model just be itself. That minimalism comes at a cost, though. Pi doesn’t have ACP support out of the box, so that means we haven’t been able to officially support it in Kepler, yet.

Learn how immutable backups protect data from deletion, encryption, and ransomware attacks so organizations can recover clean copies. Table of Contents Ransomware attacks are a major threat to modern organizations. Cybercriminals encrypt an organization’s data and demand payments to restore access to it. Modern ransomware also attempts to destroy existing backup files to prevent recovery. Therefore, you must protect backup targets with strong data isolation controls.

Blagomir Petrakiev, Data Centre Services Engineer in Maidenhead, made the move from automotive customer service to data centre operations after studying for his Cisco Certified Network Associate (CCNA) certification. In this Q&A, Blagomir shares what it’s like working behind the scenes at Pulsant, from infrastructure checks and remote hands tasks to learning new skills and building a career in digital infrastructure.