Operations | Monitoring | ITSM | DevOps | Cloud

Murphy's Law says that "Anything that can go wrong will go wrong," drawing attention to the inevitabilities of life laced with irony. In IT monitoring, we can tweak it and say, "The most important monitoring alert will always trigger when you're on vacation with spotty internet." Given life's uncertainties, how can IT engineers stay prepared at all times? Especially when we know that all it takes is just one person staying alert and available when things go wrong in IT to tide over outages.

Incident response is a structured approach to addressing and managing the aftermath of a security breach or cyberattack, also referred to as an IT incident, computer incident, or security incident. The goal is to handle the situation in a way that limits damage and reduces recovery time and costs. Additionally, it aims to improve strategies and solutions to prevent future security incidents.

How many monitoring tools do you have? Chances are at least 2-3. One tool usually does not cover all cases, and it’s usually a combination of self-managed and managed tools. Self-managed gives you more control over custom configurations and cost. Managed ones take away the headache of running it yourself. Prometheus is the de-facto standard for monitoring these days if you have a modern application stack and you want to manage your own monitoring.

The relentless push in organizations can have unintended consequences, particularly for your On-Call engineers. One threat that can quickly erode their effectiveness is alert noise. When your On-Call engineers are bombarded by constant alerts (– genuine emergencies, false positives or redundant notifications) it creates a state of information overload, forcing them to constantly switch context and struggle to identify the critical issues amidst the din. The result?

We're excited to share the latest enhancements to the ilert incident management platform! We’d be delighted to receive your feedback on these new features, so feel free to message us at support@ilert.com. Additionally, you can always leave feature requests on our open roadmap.

Effective Incident Management is crucial for keeping your IT services reliable and available. Imagine having a tech stack that not only boosts performance but also cuts costs and reduces tool overload—sounds perfect, right? But finding that ideal mix of tools and best practices can feel overwhelming. Don’t worry, we’ve got you covered!

Earlier this month, an inadvertent misconfiguration in an internal tool used by Google Cloud resulted in the deletion of a user’s GCVE Private Cloud. The user in question? UniSuper Australia — a $125 billion Australian pension fund with over 600,000 users. In this post, Ashley reflects on the communications shared and what we can learn from them.