Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

What we can learn from Google's UniSuper incident comms

Earlier this month, an inadvertent misconfiguration in an internal tool used by Google Cloud resulted in the deletion of a user’s GCVE Private Cloud. The user in question? UniSuper Australia — a $125 billion Australian pension fund with over 600,000 users. In this post, Ashley reflects on the communications shared and what we can learn from them.

From Chaos to Calm: Streamlining Enterprise Ops for Proactive Reliability

Discover how Squadcast revolutionizes incident management for enterprises. Learn how to reduce alert fatigue, automate incident response, and gain valuable insights from past incidents. Our experts will share real-world use cases and demonstrate how Squadcast can streamline your operations, leading to improved reliability and faster resolution times. Key Takeaways.

How to use Monitor Secrets to store API Keys and Bearer Tokens with OneUptime?

Welcome to our latest tutorial on OneUptime! In this video, we'll be exploring how to use Monitor Secrets to securely store your API Keys and Bearer Tokens. **Monitor Secrets** is a feature of OneUptime that allows you to securely store sensitive information like API keys and Bearer Tokens. This ensures that your critical data is kept safe while still being readily accessible for your monitoring needs.

Create Tickets and Incidents to the Right Team

Is your support ever in a situation to report an issue but don't know which team to add? Are you looking to create a ticket or incident in seconds? Do you want to convert slack messages into tickets? With pagerly, you can create a ticket or an incident to the right team with the right information in seconds.

SIGNL4 Onboarding: Scheduling - Creation & Options

The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on Scheduling users for duty shifts. Learn how to schedule users for SIGNL4 shifts and about the scheduling options and how they affect your team and schedule. Learn how to create a schedule and then copy this schedule so you only have to create it once. This video is packed with helpful tips to help you get the most out of your account.

Grafana OnCall: Use the new bi-directional ServiceNow integration for seamless alert flows

Every moment counts when you’re managing incidents that can affect your services and customers. That’s why we’re excited to introduce a new bi-directional integration between Grafana OnCall and ServiceNow, a popular platform many large organizations rely on to help manage their incidents.