Operations | Monitoring | ITSM | DevOps | Cloud

Within DevOps, we talk a lot about the on-call process—but what about the human side of being on-call? For example, what are effective ways of managing stress and anxiety during a shift? How can one manage life situations that make being on-call difficult—such as being responsible for watching the kids during an on-call rotation? And how can an empathic team culture help prevent burnout and turnover?

The overall theme is high-performing engineering teams are generally the ones that humanize the process. Whether you’re trying to increase productivity or release better-quality code, the biggest piece of advice is to lead with empathy.

With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set triggers to send alerts on any condition, such as SLA breaches, status changes or any custom field change. Automatically updates at time points that you set. AlertOps also logs all activities in ServiceNow so you can track everything in one place.

With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to each group at regular intervals, and a final message when the incident is resolved. Set each notification to use the notification channel you choose (email, voice, SMS, mobile app, and chat).

Incidents can have a massive impact on your operations, negatively affecting customers, employees, and stakeholders. Preparing in advance is the best way to restore normal service operations as quickly as possible.

We have released another update for Enterprise Alert 9 (version 9.2) which enhances the flood protection mechanism. This will help you to setup scenarios where you do not want the flood protection to be active for every notification channel. Read all details in this article.

When a cyber incident hits, there are certain questions that are asked right away almost every time...