Operations | Monitoring | ITSM | DevOps | Cloud

Add multiple responders to one or more incidents. Helps in gaining empathy, transparency, and future context for an incident that helps reduce MTTR.

Your new release tested fine on staging, but it’s not playing nicely with applications and services in the wild. Your monitoring application notices something going wrong and raises the alarm. But often raising the alarm isn’t enough – to solve complex issues, you might need to roll back to the last good deployment while you figure out the root cause and get multiple people working together on the solution.

Engineering teams can now manage incidents in Microsoft Teams. You’ll have the consistent process and automation of FireHydrant right in the messaging tool you use every day. Effectively run through the entire incident response lifecycle: declare and manage incidents, collaborate with stakeholders, and resolve incidents faster when you integrate FireHydrant with Microsoft Teams.

Our interim update from March 15 adds important security features to call forwarding to on-callers. Three new settings have been added for call routing numbers.

Downtime—especially in customer-facing services—can cost businesses thousands of dollars an hour and incalculable customer trust. No company can afford to pay this price. To reduce downtime, software engineering teams must act quickly and decisively. But that’s easier said than done. With Lightstep® Incident Response, generally available from ServiceNow today, we're unlocking speed, agility, and productivity for your engineers and your software-powered business.

We envision a world where all software is reliable, and today we’re making that vision more of a reality for small teams. Available today, our new Free Tier helps smaller teams wrangle their reliability challenges with our enterprise-grade Incident Management, Service Catalog, and communications products. Our new package also has every feature that makes FireHydrant great with generous limitations.

Every IT Ops team uses key performance indicators (KPIs) to track metrics that keep them accountable, improving, and contributing to long-term success. But it’s easy for teams to lose sight of what KPIs to use, how many they should use, and how to derive meaning from them. To shed light on what constitutes a meaningful KPI, Sterling Nostedt, BigPanda’s Value and Adoption advisor, hosted a community conversation which spanned across multiple industries.

Whiskey and Wisdom is a monthly executive-only forum where ITOps leaders can network independently and discuss high-level AIOps and ITOps strategies with their industry peers. In our most recent session, the discussion was geared specifically towards AIOps—its hype and its reality. Here are some quick value takeaways from the conversation.