When embarking on your SRE journey, it can seem daunting to decipher all the acronyms. What are SLOs versus SLAs? What’s the difference between SLIs and SLOs? In this blog post, we’ll cover what SLI, SLO, and SLA mean and how they contribute to your reliability goals.

Application delivery is getting harder each day with the rise in complexity, the demand for services to be always-available, and the increasing pressure on teams to innovate. Service level objectives, or SLOs, can help. In this blog, we’ll discuss how SLOs are the key to modern application delivery, how to manage and measure them, the importance of observability for your SLO solution, and how to begin the journey to reliable application delivery today.

You asked and we’re delivering! We’re introducing several new and exciting features to PagerDuty’s ServiceNow integration that you, our customers, have requested. Our most anticipated new feature utilizes ServiceNow CMDB (Configuration Management Database) data to easily build service hierarchies in PagerDuty through business service dependencies.

Here’s the August issue of SREview! This monthly zine features epic Tweets, content, and events happening in the SRE and resilience engineering community.

Kubernetes is an open-source project that “containerizes” workloads and services and manages deployment and configurations. Released by Google in 2015, Kubernetes is now maintained by the Cloud Native Computing Foundation. Since its release, it has become a worldwide phenomenon. The majority of cloud native companies use it, SaaS vendors offer commercial prebuilt versions, and there’s even an annual convention!

In recent polls we’ve conducted with engineers and leaders, we’ve found that around 70% of participants used MTTA and MTTR as one of their main metrics. 20% of participants cited looking at planned versus unplanned work, and 10% said they currently look at no metrics. While MTTA and MTTR are good starting points, they're no longer enough. With the rise in complexity, it can be difficult to gain insights into your services’ operational health.

On-call Engineers are the first line of defense when an outage occurs ensuring customer-impacting services are quickly noticed & resolved. Our latest blog outlines some of the use cases that can help to avoid the pitfalls in organization’s on-call rotation.