Operations | Monitoring | ITSM | DevOps | Cloud

I’m excited to announce that today, PagerDuty is taking our automation capabilities to new scale and scope as we enter into a definitive agreement to acquire Catalytic. With their technology and talented team we accelerate the delivery of enterprise-wide process automation that manages no-code workflows across the business, broadly applicable to any workflow, for any employee.

At the beginning of the COVID-19 pandemic, we anticipated a slow-down in IT-related spending. In reality, the opposite occurred. Companies massively expanded their digital offerings using the same IT staff they’d had pre-pandemic, even as the teams lost access to many of their existing tools while working from home. This acceleration put immense pressure on IT teams everywhere, resulting in messy incident management, outages, and a huge shortage of talent.

What’s one of the fundamental principles of DevOps? Automation. There are many ways to leverage automation to facilitate DevOps practices for enabling consistency, reliability, and efficiency within the organization. That’s why we’re taking serious strides to ensure that xMatters can allow full automation and coordination of the many tools we use to make incident management easier and more efficient for front-line responders.

An incident is an event (network outage, system failure, data breach, etc.) that can lead to loss of, or disruption to, an organization's operations, services or functions. Incident Response is an organization’s effort to detect, analyze and correct the hazards caused due to an incident. In the most common cases, when an incident response is mentioned, it usually relates to security incidents. Sometimes incident response and incident management are more or less used interchangeably.

Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough. Price too high, you won’t close enough deals - your business will fail. Price too low, your business model will be unsustainable - your business will fail. To add to the complication, when you’re a new startup your goals are evolving.

AIOps combines machine learning and people to deliver technical outcomes in IT operations. The promise of this capability continues to drive new contenders to the market. AIOps has become a core messaging component for all the major event management players. Many have just rebranded their products to specifically highlight AIOps features. Emerging event management players have arrived and tried to also claim the AIOps space.