Operations | Monitoring | ITSM | DevOps | Cloud

Top 10 RMM (Remote Monitoring and Management) Tools for IT Teams in 2026

Managing a growing IT environment requires more than reacting to problems as they appear. IT teams and managed service providers (MSPs) need continuous visibility into endpoints, servers, networks and other infrastructure so they can identify potential issues, perform maintenance and resolve problems remotely. That is where remote monitoring and management (RMM) software comes in. RMM tools provide IT teams with a centralized way to monitor and manage distributed IT environments.

The Context Switching Cost of On-Call Work, and How Teams Reduce It

Ask an engineer what on-call costs them and most will describe a page at three in the morning. Those nights are real, and they are also comparatively rare on a healthy rota. Teams plan for them, compensate for them, and talk about them openly. The larger cost is quieter and almost never discussed, because it does not look like an incident. It is what happens to an ordinary Tuesday when you are carrying the pager: work arrives in fragments, nothing deep gets finished, and by Friday you have been busy for five days without being able to say what you built.

EU AI Act 2026: delay, new deadlines & article 73 reporting

On July 27, 2026, the Digital Omnibus on AI, Regulation (EU) 2026/1744, entered into force and rewrote the EU AI Act's timeline. The high-risk obligations that were due to apply on August 2, 2026, including Article 73 serious-incident reporting, now apply from December 2, 2027 for standalone high-risk systems (Annex III) and August 2, 2028 for AI embedded in regulated products (Annex I). Not everything moved.

How to Get Alerted When a Server Goes Down (Email, SMS, Call)

Summarize with ChatGPT Claude To get alerted when a server goes down, run a check from outside the server and send its result to a channel that reaches a human. That check can be a cron script on a second machine that pings the host and tests a port, an external ping or TCP port monitor, or an agent on the server whose silence opens an incident. Email and Slack are fine for the record. For a server that matters at 3am, the alert has to escalate to SMS and then a phone call when nobody acknowledges it.

Critical Event Management Platforms: What They Are and What They Do

Critical event management platforms help organizations identify, communicate, and respond to critical events that threaten people, operations, facilities, IT systems, or business continuity. Modern critical event management software can combine event management, mass notification, situational awareness, incident response, and operational resilience – but not every platform approaches critical event management in the same way. Some CEM platforms focus on risk intelligence and threat monitoring.

How Pharmacies Can Streamline Call-In Prescription Workflows With OnPage

Pharmacists manage much more than dispensing medications. Throughout the day, they may be processing prescriptions, communicating with healthcare providers, assisting patients and coordinating with other pharmacy staff, all while managing a steady flow of incoming calls. For pharmacies that accept prescriptions by phone, those calls add another important communication workflow to an already busy environment.

Meet Ada - AI Assistant: Ask the Question, Approve the Change

Ask any operations team what question comes up most, and it isn’t about alert routing or escalation logic. It’s the one typed into a channel a dozen times a day: who’s on call for this right now? It’s also one of the slowest questions to answer. The schedule is set up correctly, the overrides are in place, and the group’s ownership is right.

ilert now supports a native Bleemeo integration

Bleemeo monitoring now connects natively to ilert, linking threshold detection to on-call management and alerting. DevOps, SRE, and IT operations teams get a direct path from a breached threshold to the phone of the engineer who can fix it, and back to a clean slate once the problem is gone.