Operations | Monitoring | ITSM | DevOps | Cloud

Most enterprise SaaS products, like Komodor’s Autonomous AI SRE Platform, require installing a remote agent on the customer’s infrastructure, which varies significantly from one organization to another, in terms of architecture, configurations, permissions, processes, and more. This “unmanaged” model creates major blind spots, making daily operations, observability, debugging, and incident response challenging. When failures occur, limited visibility and bespoke systems make root-cause analysis slow, incomplete, or impossible.

Steve is joined by Cindy Gross to discuss leadership coaching in the technology industry – what it is, how it works, and the many benefits it brings. Recorded on-site at PASS Data Community Summit 2025 in Seattle. Cindy is an executive coach and Adaptive Leadership Expert with 25 years in the US tech industry. As a former SQL Server Master (MCM) and expert in cross-organizational navigation at Microsoft, she transformed her focus from complex technical systems to empowering leaders within systemic chaos.

Is your engineering team hitting the "Argo Ceiling"? Argo CD is incredible at syncing state, but as you scale past 20, 50, or 100 clusters, the maintenance tax skyrockets. In this webinar, we break down why the "hub and spoke" model of GitOps creates isolated silos, leading to "tab fatigue," massive security blast radiuses, and the need for thousands of lines of brittle CI "glue code" just to handle basic release orchestration.

Still managing Joiner, Mover, Leaver workflows with tickets and manual handoffs? It’s time to automate them. In this fast-paced session, we show how enterprises use agentic AI and orchestration to eliminate repetitive JML tickets, enforce policy automatically, and deliver secure access from day one. Powered by Resolve’s Agentic Resolution Fabric, AI agents coordinate knowledge, automation, and technician assist to provision, modify, and revoke access without manual triage. Faster onboarding. Zero-delay changes. Audit-ready offboarding.

In this episode of Agents of IT, we reflect on scale, strategy, and what it really takes to transform IT inside the world’s largest enterprises. Ari shares lessons from his work with Fortune 500 organizations, breaking down what separates automation pilots from true operational change. From navigating enterprise complexity to driving executive alignment, this conversation explores how large organizations move from reactive ticket management to intelligent, agent-driven operations.