Operations | Monitoring | ITSM | DevOps | Cloud

Good communication is at the core of any incident management process, empowering stakeholders with the information they need to avoid lost productivity. Delivering the right message through the right channel to the right people across the enterprise is key – if you’re simply firefighting and communicating reactively, stakeholders will likely get frustrated.

StatusGator has a wide a variety of use cases: from education to help desk to IT and managed services and DevOps, too. All corners of an organization depend on cloud services and StatusGator gives you visibility into the status of all of your vendors. We’ve heard over and over from our DevOps users that alerts and notifications for their teams are already centralized into a single incident management platform such as OpsGenie, PagerDuty, or FireHydrant.

Resolving the incident is only half the battle when it comes to responding to incidents. For many teams, incident communication is an afterthought, leaving stakeholders inside and outside the organization guessing what happened. But ensuring that important information about the incident is disseminated clearly and quickly is essential.

Companies moving their applications and services to the cloud is nothing new, but doing business there requires a solid cloud migration strategy. The list of things to consider is longer than you might think. Fortunately, xMatters has done it successfully and has helped its own customers move to the cloud too. In this article, Product Marketing Manager Erin Jones gives a checklist you can use to get your cloud migration right.

Companies go to extreme lengths to provide their customers the best possible experience—and every company’s concept of what makes a good experience is different. In our RESOLVE ’22 panel Customer experience in action we sat down with Translation.com Director of Strategic Initiatives Sridevi Matukumalli and Akamai Senior Director Harish Menon to talk about this notion.

This post highlights some of the features and improvements that we have released in the last 3 months. If you want to submit your own ideas or vote on existing feature requests, you can now use our new public roadmap at roadmap.ilert.com. ‍

“Well, that’s the job.” Have you ever heard that from your colleagues or bosses when it came to being on-call? Imagine you started a new job 3 months ago and were looking forward to it from the start. You are on-call one weekend a month and thought there wouldn’t be many incidents from Friday evening to Monday morning. But by now you’ve noticed how much being on-call duty actually stresses you out. You get restless as soon as your shift starts.