Operations | Monitoring | ITSM | DevOps | Cloud

Monitoring 101: Collecting the Right Data

When it comes to business, data is everything. Whether it’s sales, supply, marketing, or your I.T. systems, every day is a constant stream of decisions to be made. To make the right decisions, you need enough knowledge. To have enough knowledge, you need the right data. What’s the best way to collect all this data? In the information age, there’s so much data out there, all the time.

Data Culture: The Future of the Intelligent Organisation Starts Here

In today’s digital world, every transaction is logged to give businesses endless amounts of functional data, and there is near-universal agreement that data insights will be integral to the success of businesses in the future. There is undoubtedly a need for a more data literate workforce.

Real User Monitoring vs. APM: What's the difference?

As modern development practices evolve at rapid rates we must stay focused on what makes for a great experience; fast, flawless software. In the pursuit of building fast, performant software, you’ve likely come across performance monitoring products like Real User Monitoring (RUM) and Application Performance Monitoring (APM). In this article, we go deeper into how using RUM and APM can help you and your team build better software experiences.

Telecommunications giant reveals an Active Directory server breach. What can we learn from it?

We’ve always been vocal about the imminent threat of breaches and propagated the message that irrespective of the size of your business, the industry you’re in, or your geography, you can be subject to a security breach. And unfortunately, history repeats itself often. On May 11, 2020, Nippon Telegraph & Telephone (NTT), a large telecommunications company, revealed that attackers may have stolen data from its internal systems, affecting over 600 customers.

How AppSignal Monitors Their Own Kafka Brokers

Today, we dip our toes into collecting custom metrics with a standalone agent. We’ll be taking our own Kafka brokers and using the StatsD protocol to get the metrics into AppSignal. This post is for those with some experience in using monitoring tools, and who want to take monitoring to every corner of their architecture, or want to add their own metrics to their monitoring setup.

Automating MSP Client Onboarding with LogicMonitor

Automating client onboarding can eliminate the tedious task of cloning dashboards, creating group directory structure, setting up reports, and configuring access roles. All of these tasks are prone to human error and to put it mildly, not really fun to do. In this blog, we’ll walk through a PowerShell script to automate some of these tasks.

User interface design and its importance in the user experience

A product’s user experience consists of the before, during, and after of a user’s interactions with it, or more precisely, their expectation, satisfaction, and fulfilment. Experience can be influenced by anything from marketing materials, product reviews, interaction with sales, through to cost, installation and onboarding process, product stability, post-sales support, and numerous other factors. So it’s clear that creating a positive experience is a collective responsibility.

What's the reliability of your checkout process?

One of the reasons companies practice Chaos Engineering is to prevent expensive outages in retail (or anywhere, for that matter) from happening in the first place. This blog post walks through a common retail outage where the checkout process fails, then covers how to use Chaos Engineering to prevent the outage from ever happening in the first place. Let’s dive in. Maybe you’ve been there.