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The latest News and Information on DevOps, CI/CD, Automation and related technologies.

RITA: The Chatbot Alternative That Doesn't Waste Your Time

After years of overhyped pilots and half-baked “AI” assistants, IT leaders are increasingly skeptical of chatbot vendors pitching the same old logic trees that are disguised by prettier interfaces. These leaders don’t want another script engine in Slack; they want fewer tickets, faster resolution, and better employee experiences. That’s where RITA comes in. RITA isn’t just a chatbot alternative.

Why Sustainable Cloud Starts With The Bottom Line - Not Before

If you want to align green awareness with bottom-line impact, start by looking at your cloud waste. Not just as a budget problem, but also as wasted energy, because that’s exactly what it is. AI, especially, is a mounting factor. Deloitte’s Tech Trends 2025 report highlights the growing energy demands of large AI models, warning that electricity use in data centers could soon rival that of entire nations like Sweden or Germany.

Discover Puppet Enterprise Health & Status Checks

Enhance your Puppet Enterprise installation with powerful health and status check tools. This video dives into the PE Status Check module, showing the steps for how you can inspect and monitor your infrastructure, troubleshoot issues, and optimize performance effortlessly. See how to get data about your installed packages, review operational status, and extract JSON-based outputs that integrate seamlessly into alerting systems. Perfect for Puppet administrators and IT professionals aiming to enhance system reliability.

Discover Agentic AI in Resolve: RITA, Jarvis & the Future of IT Automation

Unlock the next generation of IT automation with Resolve’s groundbreaking agentic AI features. In this video, we introduce powerful new capabilities designed to help IT teams accelerate resolutions, streamline workflow creation, and bring control to enterprise AI strategies within the Resolve platform.

Learning English with AI: A Productivity Booster for Global Operations Teams

Global infrastructure runs on YAML, shells, dashboards, and, whether we like it or not, English. Every runbook, vendor knowledge-base article, and incident bridge seems to flow through that single linguistic channel. When words fail, so does uptime. The irony is obvious: modern operations can orchestrate fleets of containers across continents, yet a simple misinterpreted phrase can freeze the entire pipeline.

What Is ANSI SQL and Why You Should Use It

Every major RDBMS insists it’s SQL-compliant, but under the hood, proprietary quirks break portability and slow down development. That’s where ANSI SQL steps in—not just as a standard, but as a survival strategy for teams juggling multiple platforms. By adopting ANSI SQL, you’re not just writing cleaner, more portable code—you’re unlocking freedom.

Stop Guessing with OAuth: Understanding CI/CD

OAuth 2.0 is the leading open authorization framework that enables secure delegated access to protected resources. From traditional web apps and browser-based apps to native apps and desktop applications, OAuth allows client apps to grant access on a user’s behalf without exposing login credentials, enabling powerful third-party applications, custom data flows, and powerful user experiences. However, while OAuth is secure, it’s not always fast.

Ready, steady, goa: our API setup

At incident.io, speed is essential. Our product is growing faster than ever; in scope, range of features and the number of people contributing to it. In the early days, when you’re a small startup with just a few hundred endpoints, a basic API setup gets you by. But as things scale, you need to make creating endpoints easy, fast, and reliable.