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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Use Password Protection For Network Discovery

Password protection is the first line of defense to maintain the security of your network and its shared resources. With password-protected sharing, you control who can access your files, printers, and other devices within your network. This approach ensures that only authorized users with valid credentials can connect to your shared content, adding a layer of defense against unauthorized access.

The season's what you make it | Season's Greetings from ManageEngine

Whether you're spending the holidays far or near, with peers, colleagues or those you hold dear, let’s spread joy and make memories that last, ‘cause the season’s what you make it! Through this fun original, composed and performed by our folks across ManageEngine’s global offices, we wish you a season full of good cheer, laughter, and a little bit of magic. Happy holidays!

InvGate Service Management: 6 AI Superpowers to Augment Service Desk Agents' Capabilities

At InvGate, we are committed to harnessing the power of AI to redefine Service Management practices. Since launching AI Hub, featuring the first wave of AI-powered capabilities within InvGate Service Management and Asset Management, over 50% of our clients have adopted them and saved dozens of thousands of hours. Our most impactful solutions have focused on enhancing decision-making processes, enabling teams to work smarter and achieve better outcomes.

Is Your Organization Ready for the New DORA Cybersecurity Framework?

In the age of digital transformation, adhering to aging cybersecurity rules, policies, and standards set a few decades ago is an open invitation for setbacks. This is why the EU is updating and taking significant steps to strengthen existing regulations and bring new ones to unify existing risk management in individual EU member countries. Keeping pace with the modernization of complex technology is challenging, but resilience in times of adversity is the need of the hour.

Mobile and Supply Chain Predictions for 2025

My new crystal ball was delivered this morning, so it’s time to make some enterprise mobility predictions for 2025. I ordered it on an early black Friday deal yesterday and got free overnight shipping. Even though my AI-driven shopping guide encouraged paying for same-day delivery, I saw no need to pay for faster amusement. But enough about my ecommerce buying habits; let’s look at what mobility and supply chains operations teams might see in 2025.

Understanding Deprecated Software And How to Manage It

Have you ever encountered a warning that a software function or feature is "deprecated"? It’s a term many users come across but don’t always fully understand. Deprecated software can pose challenges for IT teams and organizations, as it often signals the need for change. In this article, we’ll explain what deprecated software is, how it differs from depreciated software, and why it matters.