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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Integrate IT Asset Management With Service Desk?

Integrating IT Asset Management (ITAM) with your service desk is crucial for streamlining business activities and optimizing resource utilization. The ITAM process encompasses the tracking, managing, and reporting hardware assets throughout their lifecycle, ensuring that data centers operate efficiently and cost-effectively. By aligning ITAM with your service desk, you create a unified system that enhances visibility and control over assets from procurement to retirement.

What Is IoT? Benefits for IoT Asset Management

In today’s fast-paced business environment, the efficient management of assets is crucial for maintaining productivity and profitability. The Internet of Things (IoT) has emerged as a game-changer in asset management, offering innovative solutions to traditional challenges. This blog post explores what IoT is, its benefits and drawbacks, and how it is revolutionizing asset management using IoT.

Optimize Your ESM Workflows with Automation

Sick of the lost time outmoded workflows cause your IT team? Automation is the secret weapon you've been waiting for to streamline manual processes, free your IT staff and dramatically improve service quality across your organization. Join our live webinar moderated by Ivanti’s Phil Bowermaster and featuring real-world success stories from SCI's Jesse Miller and NCC Group's James Wooltorton — who’ll explain how you can optimize your workflows and take your ESM strategy to new heights.

How to level up your Microsoft ecosystem for ITAM with InvGate Insight

We show you how to use Active Directory, Entra, Azure, Intune, and Windows features in InvGate Insight. Learn to sync users, manage cloud assets, track devices, handle Microsoft contracts, and deploy software. Learn how to effortlessly sync users, manage cloud resources, track devices, handle Microsoft contracts, and deploy software—all within InvGate Insight.

Cyber Defense 202: Exploit Vulnerabilities | Security Insights Ep. 41

Ivanti's Robert Waters (Lead PMM, Exposure Management) is back with Chris Goettl (VP of Product, Patch Management) for the last of our three episodes covering Verizon's 2024 Data Breach Investigations Report, covering the third-most popular attack vector in breaches today: exploit vulnerabilities. And while they may be #3 in prevalence, they're #1 in Chris' and Robert's hearts.

Customized Asset Management & Asset Tracking Software Benefits

In today’s fast-paced business environment, managing and tracking assets efficiently is crucial for maintaining productivity and reducing costs. Customized asset management and asset tracking software offer tailored solutions that cater to the specific needs of an organization. This blog post explores the benefits, features, and steps involved in building a customized asset management and tracking system, along with real-world customizations that Asset Infinity has implemented for its customers.