2023 brings lots of exciting new features to InvGate Service Desk and InvGate Insight. We’re starting this year with some great product improvements that will make your experience using them even better. This month, we’re bringing you: Let’s see what this is all about.

This Christmas, kids all over the world were busy writing their letters to Santa with their Christmas gift wishlist Well, we don’t know if Santa gives gifts to IT teams but if he did, here’s the wishlist we’re sending to the North Pole!

Service mapping is an essential tool for IT service management, as it allows you to gain a clear and comprehensive understanding of the various components and dependencies that make up their IT services. Service mapping focuses on discovering data center devices, infrastructure, application dependencies and the corresponding relationships. This enables your organization to manage and optimize their IT operations, improve service delivery and more effectively reduce disruptions and outages risk.

For decades, network administrators have tried to combine and centralize compute power. And the premise behind cloud computing was to delegate your data storage, analytics, and computing intelligence to some remote data center instead of or in addition to these resources remaining solely on-premises. Nowadays, increased processing power is combining with increased demands on response time to reverse the process. This blog post will dive deeper into the resulting trend, called edge computing.

Customer service is an integral part of running any business. Every customer is deserving of excellent service and attention. When you instil this attitude in your employees and leadership, great things can happen. Staff will feel empowered to make decisions with a conscience, and they will learn how to serve their customers’ best interests. The company needs to give them significant ownership, empower them with a voice at the executive level, and let their efforts enhance the customer experience.

What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top customer service statistics for 2022. Understanding these trends allows you to adapt your customer service strategy accordingly and give your customers what they want.

The mining industry uses a variety of tools and equipment – both IT and non-IT – in its everyday activities. From drills and equipment to work down the mines to computers and software to run its operations, it handles a wide range of assets in decentralized locations. Thus, implementing asset management in the mining industry is not an option; it’s a must.

When you buy a service, it’s crucial to be able to access it any time of day or night. In the world of enterprise IT, however, you can’t always guarantee these levels of quality. Organizations have to evaluate the service levels necessary for running their business smoothly. And when there are IT outages, they know what will work best for them without much disruption.

Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, and keep track of incoming work orders, especially from various channels, including emails, meetings, messages, phone calls, and more.