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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to simplify the steps in the life cycle management of assets?

The life cycle of an asset starts from the day it is purchased to the day of its disposal. During this whole process, there are a lot of changes in the state, condition of asset and user history, depreciation being incurred and multiple other things. It is very important to keep a track of all of this so that an organization is well aware of the asset that they procure.

IT Asset Manager Job Description: Duties, Skills, and Daily Activities

IT asset managers’ job descriptions tend to be very complicated and diverse. In general terms, the role is in charge of managing an organization’s hardware and software assets, so it’s crucial to have a trustworthy professional, especially for organizations that conduct most of their operations on digital systems. In this sense, an IT asset manager has to also be capable of handling a team of professionals dedicated to the task to achieve the business goals with its assets.

Top Reasons Customers Are Moving to SolarWinds Hybrid Cloud Observability

I’m frequently asked about why customers select SolarWinds® Hybrid Cloud Observability. Given the wide variety of options available, I thought it would be helpful to put together a compilation of what customers have told us as their top reasons for making the switch.

How detection engineering keeps ServiceNow safe

“Security defense is exciting, because you’re always trying to stay ahead of the bad guys,” says Tracy T., senior staff detection engineer at ServiceNow. Who are these bad guys? They could be malware or hackers who try to threaten the security of employee data or the company network—or anything in between. Detection engineering plays a major role in keeping a company safe, especially amid changing tool capabilities and detection methods.

S2E5: Dig into the latest features of ServiceDesk Plus Cloud - Masterclass 2022

In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the last six months. We'll learn how timers in requests and changes, sandbox, announcement banners, and other advancements can refine IT service delivery. Follow us on social.

S2E5: Explore the latest features of ServiceDesk Plus - Masterclass 2022

In this episode, we'll take a peek into the new capabilities and enhancements of ServiceDesk Plus featured in the last six months. We'll learn how request timer actions, bundling custom actions, seeking clarification for approvals, custom triggers and custom functions for problems, and other advancements can refine IT service delivery. Follow us on social.

ITIL vs. DevOps: Are You Using These Frameworks Right?

Both DevOps and ITIL are two popular frameworks in the IT space and get a lot of attention. However, while both are frameworks, DevOps is more of a collaboration method and shift in thinking vs. ITIL, which is a set of detailed guidelines for IT service management. You can be fairly flexible when it comes to your DevOps implementation in your organization, ITIL is more rigid, with very prescriptive guidance necessary for it to earn the label of ITIL.

What is the role of breakdown maintenance in a fast pace restaurant?

What do restaurants rely on these days? With the change in environment with multiple competitors growing every day, to survive in this fast-paced industry, restaurants must think out of the box and start managing their assets if they are not. There are times when they end up being in a situation which is caused due to sudden breakdown in their assets, which is not a good situation to be in. It reduces the trust of customers and ultimately leads to a reduction in profits.

Hector Asset Management Software - How To Setup Time Slots For Reservations

Do you have room reservation issues? Would you like to setup part reservations by time slots? Introducing Hector, your ultimate asset manager. This short video will give you an overview on how you can setup time slots for room and part reservations. Our software is regularly updated with feedback from our users. Choose a solution that fits your needs! Hector is a SaaS solution that can be customized to your needs. Free yourself from the constraints of inventory management and choose a solution that suits you.

How to Connect On-Premise Services to ITAM Software Without Using a VPN

Typically, when you start using ITAM software, one of the first things to do (besides creating the IT inventory) is upload your assets’ users and locations. Since that information is often located in an on-premise directory (such as Active Directory), IT asset managers use a VPN to synchronize it with the tool. However, this extra step makes the process a bit more complex. But what would you say if there were another way to connect on-premise services to ITAM software apart from the VPN?