This past October, we had the pleasure of meeting with 11 IT leaders from diverse industries—including healthcare, financial services, education, telecom, logistics, and technology— as part of our inaugural SolarWinds Customer Advisory Board (CAB) meeting. The CAB is an exciting initiative for both myself, and our GVP of Customer Success, Anselm Peng.

Running a business is not an easy task and when it comes to running a restaurant, it is more difficult. As the restaurant service industry is growing at a very fast pace. For businesses to keep up with all the trends it is important to keep a track of all the assets in the best way possible. When all the assets are maintained and managed perfectly, it leads to a reduction in risks and an ultimate increase in profits for the business.

A help desk is a group, department, or external service that users contact for assistance through various channels.

Effective IT Asset Management is an absolute must to ensure high-quality IT services without huge expenses. Implementing an ITAM strategy has many perks in diverse areas such as Knowledge Management, IT security, finances, and employee experience. However, the only way to truly benefit from all of these is to do proactive IT Asset Management.

The service request management process is critical to maintaining efficient operations for any organization. By managing and tracking service requests, businesses can ensure that customer issues are resolved promptly and effectively. No matter in what domain or industry you are operating your business, requests are a standard process from employees, suppliers, or customers.

The IT Infrastructure Library (ITIL) describes a framework for delivering IT services according to best practices, including best practices for what’s known as knowledge management. Knowledge management, which includes being able to gather, store, and share IT knowledge, is critical for IT service management (ITSM).