The latest News and Information on IT Service Management, Service Desk and related technologies.
The service request management process is critical to maintaining efficient operations for any organization. By managing and tracking service requests, businesses can ensure that customer issues are resolved promptly and effectively. No matter in what domain or industry you are operating your business, requests are a standard process from employees, suppliers, or customers.
Incident Commanders play a crucial role in the successful operation of IT service management (ITSM) teams. By applying best practices, they can ensure that incidents are handled quickly and efficiently, so that downtime for end users is kept to a minimum. This article provides an overview of the requirements for an effective Incident Commander in ITSM. It discusses the skills and competencies needed for effective incident management, and highlights some best practices for this role.
Highly successful companies and individuals share one similarity: They have an extremely clear vision of what they want to achieve and why. They know that although all work delivers outcomes, not all outcomes yield the same value. That’s why goals and a goal framework are important. Goal setting has always been essential to business success. Businesses today face different conditions and need systems to support their unique challenges in managing goals.