What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top customer service statistics for 2022. Understanding these trends allows you to adapt your customer service strategy accordingly and give your customers what they want.

The mining industry uses a variety of tools and equipment – both IT and non-IT – in its everyday activities. From drills and equipment to work down the mines to computers and software to run its operations, it handles a wide range of assets in decentralized locations. Thus, implementing asset management in the mining industry is not an option; it’s a must.

When you buy a service, it’s crucial to be able to access it any time of day or night. In the world of enterprise IT, however, you can’t always guarantee these levels of quality. Organizations have to evaluate the service levels necessary for running their business smoothly. And when there are IT outages, they know what will work best for them without much disruption.

Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, and keep track of incoming work orders, especially from various channels, including emails, meetings, messages, phone calls, and more.

Like many companies, Stack Overflow is trying to get out of the business of running our architecture in our own data centers; instead, we want to offload some of the more mundane parts of system administration to a cloud service offering like Azure. I’m going to cut to the chase for the purpose of this article and concede we’ve already decided on Azure for the majority of our infrastructure and, most importantly to me, our databases.

As a data professional, I often think about all the things around me generating data and consider where this data is ultimately being used. Have you ever taken a minute to consider exactly how much data is being generated at any point in time? I love collecting data and looking at ways it can be used and living in a “smart” home with appliances logging and reporting usage patterns certainly provides a lot of opportunities.

At SolarWinds, we focus on helping our customers accelerate their business transformation through solutions designed to be simple, powerful, and secure. Over the past couple of years, we’ve made significant investments in our security and software build process with the goal of leading the industry in cyber resiliency. Recently, I spoke at the VentureBeat Intelligent Security Summit on the topic of Becoming Secure by Design with CrowdStrike Vice President of Intelligence Adam Meyers.