Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Cyber Defense 202: Exploit Vulnerabilities | Security Insights Ep. 41

Ivanti's Robert Waters (Lead PMM, Exposure Management) is back with Chris Goettl (VP of Product, Patch Management) for the last of our three episodes covering Verizon's 2024 Data Breach Investigations Report, covering the third-most popular attack vector in breaches today: exploit vulnerabilities. And while they may be #3 in prevalence, they're #1 in Chris' and Robert's hearts.

Customized Asset Management & Asset Tracking Software Benefits

In today’s fast-paced business environment, managing and tracking assets efficiently is crucial for maintaining productivity and reducing costs. Customized asset management and asset tracking software offer tailored solutions that cater to the specific needs of an organization. This blog post explores the benefits, features, and steps involved in building a customized asset management and tracking system, along with real-world customizations that Asset Infinity has implemented for its customers.

Boost Remote Work Efficiency with Remote Asset Management

The rise of remote and hybrid work has been a welcome change for workers everywhere. However, it has also created numerous challenges for managers, particularly in the area of asset management. Effective asset tracking and enterprise asset management are crucial for maintaining operational efficiency, security, and business continuity in this new paradigm.

Enhancing IT Operations with Virtual Assistant Services

In today's rapidly changing digital world, IT departments face constant challenges. Rapidly evolving technology, large amounts of data management, a lack of qualified staff, and other challenges make it difficult to truly grow their business. And this is where virtual assistant services can come to the rescue. Virtual assistants, or VAs, are real people! Their advantage is that they work remotely, which means that you do not need additional expenses for full-time employees.
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5 Essential Steps for Effective IT Asset Management

IT Asset Management is a critical aspect of any organization's overall IT strategy. Many organizations, however, are not able to achieve their desired IT Asset Management goals due to the lack of a well-defined approach or the right solution. As a result, they often suffer from a high cost of ownership, low asset utilization, and increased security risks. This is why effective IT Asset Management is becoming increasingly important in the current economy. To achieve this, organizations need to follow a set of essential steps to ensure their IT Asset Management strategies are working correctly.

Aligning Database Operations With DevOps

Even with dedicated database staff (often with impressive technical skills), businesses need help understanding how to address database issues. IT managers and database specialists are keen to try different approaches to keeping databases working as efficiently as possible. One popular approach is ‘DevOps’. As companies navigate the complexities of digital transformation and a growing trend toward cloud migration, IT environments have become extraordinarily complex.

Canned Responses and Snippets: Your Key to Accurate, Consistent Communication

Watch this quick video to discover how to use snippets for canned responses, predefined answers, and more! Learn how Alloy Navigator helps save time, enhance efficiency, and ensure consistent, accurate communication across your company. Key moments: Streamline your ITSM/ITAM routines and boost customer satisfaction!