Operations | Monitoring | ITSM | DevOps | Cloud

If your digital service relies on holiday traffic, now is the time to check your Service Level Objectives (SLOs). SLOs are the performance objectives you set for your service to meet its Service Level Agreements. Even if they’re internal and not guaranteed to customers, SLOs can be very helpful in measuring the quality of service you’re providing.

Patient care is the core of the mission for the HBLICT team. Serving more than 1.2 million adults and children in Hertfordshire, West Essex, Bedfordshire and East England, they provide a range of community health services and hold the highest standards for their care. Achieving this high quality of care requires a dedication to patient experience – and a dedication to the experience that their clinical staff have with technology.

Generative AI has the world thinking about automation now more than ever before. The Information Technology Infrastructure Library (ITIL) has prioritized it from the start. ITIL has advocated for automation as a transformative tool for organizations to deliver business value, accelerate change, and reinvent service configuration management. By handling mundane tasks, automation can empower people to do more innovative and effective work.

On a retail floor, there's a shopper with a question about product availability. And there’s a store associate with the opportunity to answer, creating a sale and building loyalty. In a distribution center, a picker carefully lifts a fragile item out of a bin and places it in a tote. They confirm the item visually through an image presented in the picker’s application workflow. The order will be fulfilled accurately.

Bandwidth Monitoring is a vital function essential for the smooth flow of data and business success in the digital landscape. Many businesses, individuals, and data centers use networks to share information or services with each other. However, at times customers may experience poor results from unreliable connections, but these problems could also be signs of more serious network problems.