Operations | Monitoring | ITSM | DevOps | Cloud

Demonstrating value is crucial to the success of any business. That's why it’s an important topic for IT service management (ITSM) service providers to consider when evaluating their service operations. How do IT service operations align with business outcomes and customer needs? How do operational metrics correlate to business value that stakeholders want to see?

AIOps — a term coined by Gartner back in 2017 has emerged as one of the hottest talking points in the realm of ITOps. Since its inception, its adoption by large enterprises has gone up from 5% to 30% in 2023. This impressive 6X growth is a clear indicator that AIOps is here to transform how businesses manage their IT operations. But what is it that makes AIOps special? What are the benefits of AIOps that businesses are looking to leverage.

Recently, Brandon Woods of Keysight Technologies shared two workflows that his team was able to implement with Nexthink Flow – allowing them to save time by solve problems more quickly and without human intervention.

New school year, same problem: outdated inventory management that doesn’t make the storekeeper’s job any easier. Keeping track of thousands of assets with Excel, library software (SIGB) or, worse still, by hand is a real ordeal… which could easily be avoided. Material tracking and loan management shouldn’t be cumbersome, time-consuming tasks that encroach on all your other projects. Not to mention that using old, manual methods predisposes you to wasted time and mistakes.

One of the biggest causes of concern to IT departments across the globe is shadow IT. Uncontained, it can cause duplication, unnecessary costs, and compliance issues. To manage and mitigate risks, IT managers need to understand what shadow IT is, its risks, and how organizations can proactively address them. In this regard, IT Asset Management solutions incorporate capabilities that help organizations implement protection measures and build a culture of cybersecurity.