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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

The Complete Guide to CMDB

Aug 16, 2023 By Manjeet Gupta In Infraon
As organizations grow and technologies advance, the need to keep track of an ever-expanding array of resources, from hardware and software to networks and personnel, has never been more critical. This is where a Configuration Management Database is a crucial tool for seamless asset management, offering a comprehensive solution to the complex challenge of maintaining an accurate and up-to-date record of an organization’s assets.
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servicenow

3 ways to cultivate frictionless banking experiences

Aug 16, 2023 By Kristin Streett In ServiceNow

In the not-too-distant past, banking relationships could last decades—even lifetimes. But times have changed. Traditional banks face competition from a new breed of disruptors, such as global financial technology firms (fintechs), challenger banks, and neobanks. As in virtually every other industry, customer experience (CX) is now a major factor in the decision to stick with a bank or seek an alternative.

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servicenow

4 ways to master employee growth and development with AI

Aug 15, 2023 By Kim Thomson In ServiceNow

Amid the whirlwind of today's job market and ever-evolving economy, one critical key to an organization's success emerges: empowering employees with growth opportunities that both entice top talent and secure the future of your business. As millennials and Gen Z progressively make up more of the workforce, investing in their career growth has become crucial to the future health of any organization.

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Learn why comprehensive patching matters.

Aug 15, 2023 By Ivanti In Ivanti
Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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Infraon

ITSM vs. CMDB: What Are The Main Differences?

Aug 14, 2023 By Aswin V P Ram In Infraon
In today’s tech-driven business landscape, efficient IT management is a cornerstone of success. Two essential tools in this realm are IT Service Management (ITSM) and Configuration Management Database (CMDB). They work together to ensure seamless operations and optimal asset utilization. In this blog, we’ll explore ITSM vs. CMDB while comparing the two based on their importance and use cases.
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InvGate

The Ultimate Guide to Configuration Management

Aug 14, 2023 By Brian Hubbard In InvGate
Configuration Management is the practice that helps you pull all the other IT Service Management (ITSM) processes together. In the days of ITIL v2, we explained it as the foundations of ITIL – something that could be used to base all the other processes on. To do this, it provides a clear and reliable map of all the elements that operate in your IT landscape.
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How to Build a Change Management Workflow

Aug 14, 2023 By InvGate In InvGate
Change Management (or Change Enablement, depending on which ITIL version you prefer) provides a formalized way to consistently handle the changes required to improve IT services, IT and business operations and outcomes, and ultimately customer experience. Having a Change Management process has certain advantages, such as: For that reason, the smart thing to do is to have a proper workflow in place to address the three types of changes established by ITIL 4: standard changes, emergency changes, and normal changes.
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MDM + MTD Demo Webinar

Aug 11, 2023 By Ivanti In Ivanti
Better together demo between Ivanti Neurons for MDM and Ivanti Neurons for MTD Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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Chatbots vs. Conversational AI: Unveiling the Differences and Impact in Customer Service - Infraon

Aug 11, 2023 By Infraon In Infraon
Discover the differences between chatbots and conversational AI in this engaging YouTube video! Join us as we explore their unique technologies, capabilities, and real-world applications. Learn why chatbots excel at basic inquiries while conversational AI delivers more sophisticated interactions.
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