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The latest News and Information on IT Service Management, Service Desk and related technologies.

Extend Incident Alert Management to ServiceNow ITSM (Two-way integration)

Sep 21, 2023 By OnPage In OnPage
Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.
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No need for Infosec "Rock stars"

Sep 21, 2023 By Ivanti In Ivanti
Have they somehow found unlimited budget for their every tech request? Do they have an uncanny ability to source the diamond-in-the-rough talent? Or, is it something else? As part of our inaugural State of Cybersecurity Preparedness research series, Ivanti asked 6,550+ cybersecurity professionals, leaders and end users what their cybersecurity teams will do in the next 12 months to secure their organizations.
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Cloud Security - Indiana Bob's Server Closet Versus Data Centers | Ep.28 Security Insights Podcast

Sep 21, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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Exploring the Realm of Helpdesks: Your Complete Guide | Infraon

Sep 21, 2023 By Infraon In Infraon
Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.
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ServiceDesk Plus overview demo

Sep 21, 2023 By ManageEngine In ManageEngine
ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.
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ivanti

Securing IoMT Devices: Best Practices for Hospitals to Prevent Cyberattacks

Sep 21, 2023 By Steve Feldstein In Ivanti

The Internet of Medical Things (IoMT) has revolutionized the healthcare industry, connecting medical devices to the internet and allowing for greater patient care. However, with this new technology comes new security threats. Hospitals must be aware of these risks and understand how to find, fix and secure connected medical devices to protect their patients from cyberattacks.

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servicenow

How ServiceNow is using generative AI capabilities across its operations

Sep 21, 2023 By Nick Borgwardt In ServiceNow

As the emerging technologies team within ServiceNow digital transformation (DT), we’re always searching for new technology that can solve complex problems. When we saw how generative AI capabilities could deliver rich experiences and unlock the potential of our technology, people, and processes across the organization, we immediately pivoted to embrace it.

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startingpoint

Consulting Operations Management: Streamlining Your Approach

Sep 20, 2023 By StartingPoint In StartingPoint
Consulting operations management is an essential discipline that can shape the fortunes of a firm. As professionals explore operations management, they often grapple with pressing concerns: With many years of experience in consulting and operations management, I've delved deep into these challenges, surfacing with actionable insights and tested strategies. This article is for consultants eager to amplify their operational efficiency. Every consultancy's journey is unique, but some roadblocks are universal. I aim to guide you through the choppy waters of consulting operations.
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Infraon

The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist

Sep 20, 2023 By Suraj Niyogi In Infraon
Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on assets. So, as your company grows and expands, you need to implement more mature processes to derive the most benefits from your ITAM tools.
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servicenow

Quickly get started with generative AI on the Now Platform

Sep 20, 2023 By ServiceNow Blog In ServiceNow

There’s no doubt that generative AI and the productivity it promises have captured the world’s imagination. We’ve talked about applying AI to just about everything—from those soul-crushing tasks we never want to do again to dreams within our grasp for the first time. Goldman Sachs estimates that generative AI could add nearly $7 trillion to global gross domestic product (GDP) in the next decade.

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