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The latest News and Information on IT Service Management, Service Desk and related technologies.

Micro Product Demo: Ivanti Neurons for RBVM & ASOC in 252 seconds

Aug 4, 2023 By Ivanti In Ivanti
With Ivanti Neurons for Risk-Based Vulnerability Management (RBVM) and App Security Orchestration & Correlation (ASOC), you can move from detection of vulnerabilities and weaknesses to remediation in minutes — not months. As shown in this video from Ivanti, these offerings deliver a contextualized, risk-based view of your organization’s cybersecurity posture. They work by continuously correlating your infrastructure and applications with data ingested from scanners, threat intelligence, human pen test findings and business asset criticality to measure risk and prioritize remediation activities.
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Streamline Your Asset Management with IT Asset Management (ITAM) Software - Infraon

Aug 4, 2023 By Infraon In Infraon
Discover the power of IT Asset Management (ITAM) software in optimizing asset performance, reducing costs, and ensuring compliance. From hardware and software to physical and digital assets, ITAM software provides complete visibility and centralized control. Learn about the benefits, features, and common use cases of ITAM software that can transform your asset management processes. Unlock efficiency, streamline operations, and drive success with ITAM software. Watch now to revolutionize your asset management strategy!
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nexthink

3 Ways to Lower Costs and Improve Efficiency This Year and Every Year

Aug 3, 2023 By Matt Rose In Nexthink

The second half of 2023 is officially in full swing, and with that comes everyone’s favorite topic of conversation; end of year fiscal targets and annual budget reviews. For IT teams, the perennial ask will come down from above…. “we need to find $X, what can we cut, where can we find efficiencies and how much can your department save?”. You need to figure out how to save money and improve efficiency – and you don’t have much time to do it.

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InvGate

CMDB Definition, Benefits, And Best Practices

Aug 3, 2023 By Emiliano Pardo Saguier In InvGate

Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.

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Handling communication

Aug 3, 2023 By Alloy Software In Alloy Software
Effective communication within Alloy Navigator plays a pivotal role in the smooth functioning of IT operations. It not only ensures that all processes and tasks are executed as per the expected standards but also guarantees that every individual involved is well-informed and aligned with the overarching goals. By prioritizing clear and consistent communication, teams can reduce misunderstandings, prevent potential pitfalls, and foster a collaborative environment.
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Cybersecurity Myth Busting Ep. 21 | Security Insights Podcast

Aug 3, 2023 By Ivanti In Ivanti
Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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Infraon

AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples

Aug 2, 2023 By Nithin E In Infraon
In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered.
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InvGate

The Beginners Guide to IT Budgeting

Aug 2, 2023 By Sophie Danby In InvGate
IT budgeting is the mechanism for future-proofing your IT expenditure. It can help you accurately forecast planned spending and ensure that we have the right equipment at the right time and the right people to ensure that supply and demand are effectively balanced. Its activities take part in the organization's overall IT Financial Management practices, which coordinate all the financial decisions and planning of IT departments.
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servicenow

Source-to-Pay Operations: The key to cutting costs and boosting satisfaction

Aug 2, 2023 By Mark Labedz In ServiceNow

Since we launched Finance and Supply Chain Workflows in May, I've had a lot of conversations with ServiceNow customers. They want to know how we're applying the Now Platform to address the challenges their business stakeholders have been facing across the source-to-pay process.

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