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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

The Basics of Cloud Infrastructure Management

Jul 28, 2023 By Melisa Wrobel In InvGate
Cloud Infrastructure Management is the most efficient way to manage your IT resources in a flexible and decentralized way. This type of IT infrastructure provides the scalability, flexibility, and cost-effectiveness required to meet the dynamic demands of organizations of all sizes. Because of this, many business in today's work environment opt for this model.
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Optimizing Your Business with Hardware Asset Management Software - Infraon

Jul 28, 2023 By Infraon In Infraon
Are you struggling to effectively manage your hardware assets? Look no further! In today's technology-driven business landscape, hardware asset management is essential for optimizing efficiency, reducing costs, and mitigating risks. But how can you streamline this process? In this video, we'll walk you through the essential components of a hardware asset management system and the processes involved in implementing an effective system. Learn how to understand different asset types and their categories, and identify best practices for efficient asset management.
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Infraon

Shaping the Future of ITSM with AI-Enabled Collaborative Workspace

Jul 27, 2023 By Arun Prasath R In Infraon
In this interconnected business landscape, communication and collaboration are paramount for organizations to be competitive. That’s why the role of AI-enabled collaborative workspaces in ITSM cannot be understated. As the demand for seamless, proactive, and contextual IT services grows, organizations must capitalize on their potential to stay ahead of the curve.
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Breaking Down the Ransomware Index Spotlight Report Ep. 20 | Security Insights Podcast

Jul 27, 2023 By Ivanti In Ivanti
Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. 👷‍♀️ Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.
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Infraon

AI-Powered Ticket Automation: All You Need To Know

Jul 26, 2023 By Manish Mohan In Infraon
With advancements in technology, the integration of AI ticketing systems and automated ticketing systems has revolutionized the way organizations manage their ticketing processes. In this blog, we will delve into the world of AI-powered ticket automation, exploring its benefits, features, and how it can transform your business.
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InvGate

Norway's Government Agencies Breached by Zero-Day Attack (CVE-2023-35078)

Jul 26, 2023 By Brenda Gratas In InvGate
In a recent cyber attack that sent shockwaves through the security community, a group of hackers exploited a zero-day vulnerability, CVE-2023-35078, in Ivanti's Mobile Endpoint Management software (EPMM), compromising several Norwegian government agencies. The breach, which targeted twelve government ministries, has raised concerns about the potential risks faced by thousands of other organizations that might be vulnerable to similar attacks. Keep reading to understand the extent of the exploit.
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resolve

From End to End, Seamlessly Automated: Elevate Your IT with Full Stack Automation Regardless of your ITSM Platform

Jul 26, 2023 By Jacob Caddy In Resolve

Automation is gaining more power every day, as organizations realize how IT processes directly impact the business and can help it grow … or, hold it back. We’re seeing a staggering climb in task-related demands for IT service management (ITSM), as volumes of work seem to multiply overnight. Organizations are reaching a point where manual process methods can put the business in jeopardy, as human IT staff cannot keep up.

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End-to-End Risk-Based Vulnerability & Patch Management from Ivanti

Jul 26, 2023 By Ivanti In Ivanti
Ivanti has created an end-to-end vulnerability prioritization and patching experience to automate the handoff of CVEs from security teams to IT ops. Customers can now remediate vulnerabilities more quickly and easily than ever with this risk-based vulnerability and patch management solution. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
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NinjaOne

ITIL vs ITSM: Explained for Professionals

Jul 26, 2023 By Makenzie Buenning In NinjaOne

IT professionals always search for the most efficient and cost-effective solutions, methods, and best practices. The Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) are related guidelines that can help in this pursuit. Both ITIL and ITSM revolve around providing IT services. Although they prioritize and attend to different things, ultimately, their goal is to improve both efficiency and efficacy. Read more about ITIL vs. ITSM below.

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