Operations | Monitoring | ITSM | DevOps | Cloud

ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The relationship between the two hasn’t always been clearly defined. That is, until the latest version of ITIL launched in 2019. A new version of ITIL is always exciting in the IT Service Management (ITSM) world, and incorporating knowledge on dedicated Risk Management practices was a very welcomed inclusion.

I’m thrilled to announce that the G2 global community of software users has ranked the ServiceNow IT Service Management (ITSM) tool the Leader in six areas: We believe this distinction validates ServiceNow’s leadership in IT Service Management, which was also named a nine-time Leader in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Out of more than 360 individual G2 reviews, IT Service Management earned 4.4 out of 5 stars.

In the blog “How Generative AI Can Benefit Knowledge Management”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. In enabling generative AI to become part of the knowledge management framework introduces concerns about accuracy, data bias, privacy and security. Now, it’s time to look at how we can make it work well together...

In recent years, teams have drastically changed how they communicate and collaborate. With the rise of physical distancing and remote work, many businesses have found email slow and burdensome. Instead, they use chat clients like Microsoft Teams or Slack to effortlessly share information and solve problems without needing more online calls.

In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic portfolio management framework is critical for companies looking to align their projects, investments, and resources with their overall business strategy. ServiceNow Strategic Portfolio Management (SPM) can help organizations consolidate their most pressing business priorities on a single platform.

When managing assets across your organization, IT asset tagging acts as a starting block. It ensures that everything is properly identified and easily tracked to avoid inaccurate inventory records, unregistered losses, or misusage. The practice provides a systematic approach to label and identify software and hardware assets to easily track relevant information throughout the asset’s whole lifecycle.