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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

What is customer-facing? Customer facing roles 101

Nov 18, 2022 By Infraon In Infraon
“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development.
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Services with a Smile: Service Graph and Service Standards

Nov 17, 2022 By PagerDuty In PagerDuty
Principal Product Manager Davis Godbout joined the HowTo Happy Hour to talk about the Service Graph and Service Standards features in the PagerDuty platform. Service Graph gives your teams a visual representation of the relationships among your technical and business services. Service Standards guides teams to the benefits of PagerDuty’s features like integrations and configurable incident urgency.
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Why Preventative Maintenance Software is Important for Business? || Asset Infinity

Nov 17, 2022 By Asset Infinity In Asset Infinity
This video explains the importance of preventative maintenance software for every business. Preventative maintenance systems help companies visualize and automate work order processes and handle maintenance tracking throughout the maintenance request cycle. This improves internal communication and reduces the need for micromanagement of technicians. Most preventive maintenance software solutions offer role-based access to work orders, allowing only authorized users to mark them as complete.
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Infraon

What is Customer Satisfaction Score (CSAT)? How to Calculate and its Benefits

Nov 17, 2022 By Infraon In Infraon
Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect loyalty and retention. Satisfied customers will continue doing business with a company, and they will also recommend the company to others.
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Infraon

RFID Asset Tracking in Hospitals

Nov 17, 2022 By Infraon In Infraon
Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are antiquated, unstable, and prone to errors, which adds time and money to what should be a quick procedure. RFID asset tracking allows you to collect asset data in a fraction of the time it would take to locate your assets manually. RFID offers a fully automated and significantly more reliable method of tracking medical equipment.
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Infraon

How to Improve Your Hospital Asset Management Plan in 2025

Nov 17, 2022 By Infraon In Infraon
As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical assets.
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servicenow

3 benefits of digitizing the customer experience

Nov 17, 2022 By ServiceNow Blog In ServiceNow

Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate when cutbacks are running rampant. Investing in digital strategies to connect people, processes, and systems can yield a unified approach to customer service that drives efficiencies, empowers colleagues, and increases customer loyalty.

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InvGate

Jon Leighton on How the Digital Employee Experience is Central to a People-First IT

Nov 16, 2022 By Anh Do In InvGate
Digital Employee Experience (DEX) is grossly understated in today’s corporate landscape, despite the growing interest in digital transformation in companies everywhere. Technology has long been central to the workplace, but not enough effort has been put into the experience of those who use it. Enterprises, especially global enterprises, can spend upward of tens of thousands of dollars on software and digital appliances to make work easier for their team.
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Infraon

Content Management vs. Knowledge Management 2025

Nov 16, 2022 By Infraon In Infraon
Content management and knowledge management may seem like interchangeable terms and are often used as such. However, there are noticeable differences. Simply put, knowledge is more about gathering information and building a knowledge base and is more abstract. It is the know-how that resides in an organization. On the other hand, content in a business context is translating the know-how into output. For instance, content would include this blog that details content and knowledge management.
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