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The latest News and Information on IT Service Management, Service Desk and related technologies.
Ivanti Neurons Workspace
Ivanti Neurons Workspace provides a 360-degree view of devices, users, applications, and services, with real-time data. This allows first-line analysts to resolve issues previously escalated to specialists. User and device views cut complexity, long wait times and high escalation costs, resulting in faster end user resolutions and greater productivity.
ITIL Certifications: Everything You Need to Know to Get Yours in 2023
If you’re thinking about ITIL certifications for 2023, you’ll find a lot of helpful information and guidance here. ITIL certifications are globally recognized as the standard in IT Service Management (ITSM). These certifications provide individuals and organizations with a clear indication of competency and knowledge in relation to ITIL best practices. You have many ways to go about it.
ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management
The ITIL priority matrix can be valuable in assigning and directing work in an IT service management (ITSM) environment. Following on from our guide to all things ITIL, it can help you understand what is causing the most pain to your end-users, and direct your support efforts accordingly. Done well, an ITIL priority matrix can decrease service downtime, improve customer and employee experience, and make the request and change processes more efficient.
How to create a perfect Asset Register with the help of Asset Management Software
FMCD Sector is one of India’s largest growing sectors. The rate at which it has been growing is tremendous and with that comes a different set of hurdles for the industry, if we try to summarize them it can be a low level of management and increasing competition. FMCD Sector is the one which always grows up, as the consumers for Packed foods at relatively low costs attract the consumers.
How balancing technology and people can elevate employee satisfaction
The pandemic has forever changed the workplace, especially for my support and product success team at ServiceNow. One thing that hasn’t changed is our commitment to operational excellence, which starts with a great employee experience. My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits. When TSEs feel valued and appreciated, they build greater trust with customers.
The future of work paves a new path to customer obsession
he accelerated digital transformation we've witnessed since the beginning of the pandemic has provided plenty of people-centric opportunities, especially as we automate mundane tasks. All of the innovations that shook the industry—the advent of robotics and automation, the collection of employee data to build user behavior baselines, and the shift in power from employers to employees—have driven us to a place we used to call the future of work, which is here now.
Application Control for Windows
Application Control for Windows combines dynamic allowed and denied lists with privilege management to prevent unauthorized code execution without making IT manage extensive lists manually and without constraining users. Automated requests and approvals via Service Desk systems lighten the load for IT staff while providing users a streamlined experience.
What it's like to work on a Now Platform release
In our quest to make the world work better for everyone, ServiceNow updates the Now Platform every six months. To pull that off, we’re constantly working on many innovations. Our latest Tokyo release introduced scores of new solutions and modules to boost productivity, accelerate value, and ramp up organizational trust. Bringing those innovations together and ensuring they’re aligned with customer needs is a mindful and purpose-driven undertaking.
Why Understanding and Reducing Technical Debt Matters
Technical debt is a term that comes up frequently in IT organizations—whether to characterize software development, tech stack, or infrastructure. For instance, does your organization have operating systems that you keep around because they have legacy code or support an application critical to your operations, but whose vendor is long out of business? Maintaining legacy systems can be considered a form of technical debt.